How to file a complaint customer affairs of Emirates

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Extensive range of methods to submit a complaint with the Emirates

Passengers can discover an unforgettable onboard experience with Emirates to explore the global routes worldwide. You can make the booking with them online at their website and get the relevant travel services. When you access the supreme flying travel, you indulge in some lack of facilities. Therefore, you can file a complaint to the Emirates after the flight journey to ask for help and compensation. Have a look at the given precise information to get the appropriate details. 

How do I complain to the Emirates officially?

Some problems can be there on or before the arrival, where you need to submit a complaint against Emirates officials. You can fill out the request form for your complaint. You can share the complaint about any flight services or related products at the given link. 

You need to mention the complaint type and the personal information. With this, you can describe about the complaint in detail and attach the related documents as proof. Once you submit the complaint form, you will get the answers and the confirmation message in some time.

How to raise a complaint in the Emirates

Emirates is a profound airline that cares for passengers’ comfort and needs. In some uncertain conditions, if a person experiences bad service from Emirates and is unhappy, they can raise a complaint. The complaint can be made in two ways, online or offline, beneath both of the ways explained.

Complaint Form

A person can attain the complaint form on the site and fill it with the required details to raise a complaint. The steps you will need to adhere to are:

  • Go to the homepage of Emirates,
  • Pick the “Help and Contacts option from the Help tab,
  • Find the “Feedbacks and Complaints” tab on the appeared page,
  • Click the “Complete our form” option and lead on the page,
  • First, select the feedback or complaint type,
  • Then add the personal details that are required,
  • Put the flight details in the columns,
  • Next, add your complaint details and add the related attachments,
  • Press the Submit tab, and the complaint will be raised at Emirates. 

Customer Service 

An official should be contacted by Emirates customer service in order to raise a complaint about the matter. The process of the same is as follows:

  • Call on the customer service number: 1 (800) 777-3999,
  • Choose the appropriate key to divert the call to a concerned person,
  • After availing a person, state your matter and ask to file a complaint,
  • The person will require your full name and ticket reference,
  • Share all the needed details related to your complaint,
  • Next, the complaint will be raised at Emirates. 

How long does it take for Emirates to respond to a complaint?

Emirates, once receive the complaint request, they will give you the response within six weeks or a maximum of 30 days. If you do not receive the answers within 30 days, you can connect with them on the phone or send the complaint again through the form. 

How to file a complaint with the Customer Affairs of Emirates?

While traveling with Emirates Airlines, if you have faced some inconvenience and want to file a complaint about your issue. But if you are not fully aware of the medium or ways you can file a complaint, you can get in touch with the customer service representative, and they will resolve all your issues. Emirates Airlines provides multiple ways to make a complaint so that you will get help and your problems will be solved in the finest way possible. 

Emirates Airlines provides superior service to the passengers so that they will get the best experience on their journey. If you need to file a complaint, you can use the online medium. You need to follow the procedures as per described below:

  • Go to the official web link of Emirates Airlines.
  • On the homepage of Emirates Airline, you will get the option Help. Click on that option.
  • It will move to the next page, and you must click the Complaint and Feedback option.
  • Now, you will get the complaint form, and you need to fill out the required details in the following sections and attach your traveling details with it.
  • Press the submit option.

How do I complain about damaged luggage on Emirates?

You can find that your baggage is damaged at the terminal with Emirates, for which you need to visit the baggage services desk at the airport. In this case, you need to follow the below instructions. 

  • You can find the baggage service desk at the customs hall available near the baggage claim area.
  • At there, you can fill out the property irregularity report describing the damaged product.
  • You need to mention the flight itinerary details and as much information about the baggage as you can. 
  • Once you submit the form, you will get the unique reference number to check the status. 
  • Emirates will Airlines will review the request and give you compensation for the damaged bags within some time. 

How can I check my complaint status on Emirates

To check the status of your raised complaint at Emirates, you can do that with a follow-up form available on the official site. To follow up on the complaint, here are the steps that you need to adhere to:

  • Reach the website of Emirates first,
  • Then head to the Help and Contacts page,
  • Find the “Email Us with your requests” section,
  • Underneath the same, you have to click on the option “Complaint follow-up,”
  • In the appeared form, add the personal detail and complaint reference number that is shared on the email,
  • Tap the “Validate” option, and you will receive the Emirates complaint status.

Emirates complaints phone number:

Travelers also have the facility to communicate with the customer service team on the phone to talk about issues. You need to the Emirates complaint contact number by the following points. 

  • To begin, you must dial the Emirates complaint toll-free number at +1-8007773999/+1-802-432-2552.
  • After this, you can listen to the automated voice commands carefully. 
  • When you choose the necessary command, your phone will be provided to the customer service experts. 
  • They will register your complaint regarding flight-related issues and give you the necessary advice. 

You can call them anytime, 24 hours a day. Although, you can submit the complaint by email and send them to customer care email ID at Emirates. 

What complaint can I make with Emirates Airlines?

Complaints related to an issue and any inconvenience faced by a passenger traveling with Emirates can be filed. Here are the most common reasons to raise a complaint:

  • Bad customer service experience: In case a person witnesses bad customer service support while obtaining any info in person or on the call.
  • Oversold flight tickets: When Emirates oversold the flight tickets and at the airport, your boarding is denied for the same.
  • Lost Baggage: Due to lost baggage by the airlines, a passenger must complain to Emirates to get the baggage back or compensation.
  • Flight Cancellation or Delay: A person who faces issues due to the cancellation of their flight or delay in boarding.

What is the best time to make complaint to Emirates?

You can reach the customer service of Emirates Airlines for 24 hours by using the calling process. But you may face a long hold. You can call at 7 in the morning and eight at night, and you will connect with Emirates Airlines within a few minutes.

How do you follow up after a complaint on Emirates?

You must submit an online form to take the follow-up after filing the complaint. It would help if you obeyed the actions as per mentioned below:

  • Open the link of Emirates Airlines.
  • Click on the Help and Contact option.
  • Tap on the complaint and feedback option.
  • On the next page, type your login credentials in the given box and tap the continue option.
  • You need to select the follow up form link.
  • Type all the details in the form.

What to do if Emirates does not respond to my complaint?

If Emirates does not revert to your complaint, you can contact the customer service executive, who will guide you with your issues.

If you do not receive any response to your complaint filed with Emirates, you can check the status. The complaints take about 30 to 40 business days to take action by the officials. If, even after that, you do not get any response, you must contact Emirates Customer Service


Generally, Emirates respond to the complaints pretty well but you have to wait for sometime and don't expect fast reply form customer affair department. Airlines have quite a long queue about complaints and it takes time to reply one by one. In often you can write a email or contact to Emirates Customer Service via call or consumer office at its corporate headquarters. 

Emirates Airlines will always review the request for a refund to all flights or related services. The non-refundable ticket will immediately get the travel credit for the same, and the refundable fare will receive the refund amount within 7-10 working days. 

Yes, you can as long as the dispute is for $10,000 or less. 

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