How do I make a claim for lost luggage on PAL

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Locate your bag on Philippine Airline

In case a passenger has recently traveled with Philippine Airlines but suddenly notices that their luggage has been missing they might be worried about it. In this situation, the traveler can reach out to the lost and found department and make their complaint or claim online and offline to the airline. Passengers are advised to go through the given information in this document to learn about the procedure and policy for claiming lost baggage.

Philippine Airlines missing and lost Baggage Policy

In case, the traveler wants to claim the lost baggage it is a must to know the terms and conditions of the Philippine Airlines Lost Baggage Policy which is explained in the following information. Passengers should read the following information to understand under which circumstances the Airline is liable to provide compensation for missing or lost checked baggage at the Airport.

  • Philippine Airlines is not responsible for providing compensation for the damage due to wear and tear such as Cuts, Scratches, scuffs, dents, and marks.
  • You are not liable to get the money for the damage to the strap, pockets, pull handles, hanger hooks, wheels, external locks security straps, and more.
  • If your baggage is missing and the airline traces the baggage then they will arrange for the delivery.
  • In case, you have lost your checked baggage and have not been found within 21 working days then the Airline is liable to provide the compensation to the maximum value of the lost liability.
  • Suppose, you have received damaged baggage then you are advised to submit the claim within seven days from the day passenger received the baggage.
  • For lost checked baggage, the traveler needs to submit the claim within 21 days after it is supposed to arrive.
  • Philippine Airlines does provide a claim amount for lost or damaged baggage maximum of CAD 2400 per person. You can claim the compensation by submitting an online claim form and at the Airport desk.


How to complain about lost baggage in Philippine Airlines

In the event when a passenger loses his baggage while traveling with Philippine Airlines can make a complaint about it via the airline website or by contacting the airline customer service on call and at the airport. You can follow the given below steps to complain about your lost baggage:

  • You can go to the official web page of Philippine Airlines.
  • Then, you can go to the customer support page of the airline.
  • Now, you need to select the option of "customer support feedback".
  • You have to open the form and choose the "complaint" section.
  • Fill in your booking information and describe your lost baggage issue.
  • Submit your form and the airline help desk will soon respond to your query.

Another method to claim lost baggage on Philippine Airlines: Travelers who are not able to find their bag after they arrive at the airport or they might have dropped their baggage on the flight then they can call this Philippine Lost and Found phone number: (+632) 8855-8888 to connect with airline support team or can go to the airline help desk or lost and found counter at the airport to complain about their baggage.

  • You need to file a report for your missing baggage at the baggage assistance counter wherein you will receive a reference number at the end of the procedure that you can use to track the search procedure.
  • The Phillippine airline will try to find your bag by using the airline-shared system and will connect with you immediately for any updates.
  • Passengers are required to fill out the baggage claim form on the airline.

How to report lost baggage on Philippine Airlines?

If there is any concern related to the checked baggage or want to report an official complaint about lost baggage on Philippine Airlines you can immediately inform the Airport Baggage counter or report the complaint online by submitting the available claim form on the Airline website. But you should remember few documents are required to claim lost baggage for international flights such as a passport copy which shows the photograph page and stamped page of the country, and a customs declaration form. Kindly go through the following details to submit the form.

  • You can submit the lost baggage claim form by visiting the Philippine Airlines official website.
  • Kindly tap on the Prepare tab mentioned on the menu bar.
  • Under this, you will see the Baggage Information icon and then select the Baggage Assistance and Tracking icon.
  • Passenger needs to Browse the webpage and go to the Missing/lost baggage icon.
  • After that click on the Baggage Claim form and fill in the necessary details including the booking reference code and contact information.
  • Once you have filled in the details wait for the updates or you can track the status on the Baggage information page.

How long does it take to get delayed baggage from Philippine Airlines?

Philippine Airlines usually returns the passenger's bag in 48 hours but In case a traveler's bagggae has fallen into the delayed category then the airline will take around 3 to 7 days to deliver the luggage of the traveler. In addition to this information, the airline will reimburse the fee to the passenger which has been charged to transport a bag if the luggage gets lost and will deliver the bag within 24 hours of arriving.

What is the commitment to customer satisfaction Philippine Airlines?

Philippine Airlines has made some commitment to customer satisfaction the airline is committed to providing a great quality travel experience to all passengers. Their main aim and objective is to satisfy their travelers by making a consistent effort to improve services and product delivery. The airline wants to deliver the service that the passenger expects from the airline and which the passenger has the right to deserve during his trip.

Can I get money for delayed baggage on PAL?

Passengers who have lost their baggage during the trip and looking to get compensation so you should remember that the Airline pays for the lost item but it depends on the situation. If the lost checked baggage has not been found within 21 days then the Airline is liable to pay the value for the bag up to the maximum limit if it contains any expensive item. 


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