Where do I complain to Toronto Pearson Airport

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You can register a complaint by filling up the online feedback form from the website. Within the next 48 hours, the customer service executive team will contact you regarding your problem and provide you with the answer. You can follow the below steps to fill up the online feedback form:

  • Open the official website of the airport ‘https://www.torontopearson.com/en’ on your web browser.
  • Then click on the “Contact us option from the main menu.
  • Click on “Contact Customer Service” under the Online feedback form.
  • Please fill up all the given questions and attach a picture with it.
  • After that, the airport customer service executive will contact you regarding your issue and help you solve your problem.

How do I get help at Toronto Airport?

If you want help at Toronto Airport, visit the reception, and the representative will assist you. If you have lost or found something at the airport, visit the Lost and Found office on Terminal 1 - Ground Level. You can visit the airport from Monday to Friday anytime between 10:00 am to 6:00 pm, and an executive will help you with your issue or provide an alternative method to solve your problem. 

How do I contact Toronto Airport?

You can also contact Toronto Airport through online chat or by calling on their customer service number, and a representative will assist you in solving your problem. If you want to use the live chat option, follow these steps:

  • Go to the official website of the airport ‘https://www.torontopearson.com/en.’
  • Then select the “Contact us” option.
  • Tap on the “Chat with us” button.
  • After that, choose the service with which you need help.
  • Wait for a few minutes, and a customer service executive will get connected to help you with your issue.

Toronto Airport customer service phone number

For any query or help, contact the airport through the Toronto Airport customer service phone number, and an executive will get connected to help you with your issue. Here are the steps to contact the customer service phone number:

  • Dial (416-247-7678) or (866-207-1690) toll-free number from your mobile phone.
  • Choose the language of your choice.
  • After that, you will get through the IVR menu of the airport.
  • Select the service in which you need help:

Press 1 to know the status of a flight

Press 2 to file a complaint

Press 3 to book a flight

Press 4 to get a representative from the airport.

  • Then you will get connected with a representative, provide all the information regarding your issue, and they will assist you in solving it.

How early do I need to arrive at Pearson Airport?

It would be best if you arrived early before the given time at the airport and got early check-in as it helps get the first-row seat with more leg space, though the timing depends on your flight type. If you are catching a domestic flight, you need to arrive 2 hours before the flight departure, and if you are catching an international flight, you need to arrive 3 hours before the flight departure.


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