Southwest Airlines main goal is to make sure all the passengers are comfortable and have an amazing experience with Southwest Airlines. Hence if passengers need any special assistance, they can include it in their flight tickets. If you are not sure how you make the special assistance request on Southwest Airlines then go through this context and get an idea on how you can request wheelchair.
Does Southwest provide wheelchair assistance?
Yes, Southwest Airlines provide wheelchair assistance from entering the airport to boarding and also between gates for connecting flights.
Wheelchair types that Southwest accepts.
Southwest Airlines accepts 3 types of wheelchairs and these wheelchairs can be foldable, non-foldable and collapsible. If you've already purchased a flight from Southwest and you need wheelchairs, let Southwest know you need wheelchairs.
Passengers who need a wheelchair request must identify them as needing wheelchair assistance upon arriving at the airport. You can book your wheelchair, and you can use it from arriving at the airport till boarding. Here is the procedure to book wheelchair assistance.
Book your wheelchair assistance when making your reservation:
Book your wheelchair assistance after making your reservation:
Passengers can also add wheelchair assistance after the reservations on Southwest Airlines have been made.
You need to open the “Manage booking” option from the main page.
Enter the booking reference code and passenger surname.
Select the “Special Assistance” link and fill in the details.
If you find difficulty with the online process, you can also use other methods that are useful to make the request for special assistance. Here are some of the other methods you can use to request special assistance.
Customer service by phone:
You can use the official contact number to call the service and get in touch with a live agent. Then give your flight details and request for the wheelchair.
You can also request wheelchair assistance upon arrival. Approach an agent in the airport counter and request for wheelchair assistance.
You can also get in touch with a live agent on Facebook, Instagram, and Twitter. You can simply go to the official site of Southwest Social Media and then go to the inbox and request wheelchair assistance.
Do people in wheelchairs board first on Southwest?
No, but pre-boarding is allowed when you have requested special seating for those who need assistance to board. You can make this request to a customer service agent before boarding, and they will handle the situation.
If you booked a flight with Southwest and now you want to add a wheelchair. If this is the case then you can easily add a wheelchair, but there are a few rules and regulations that you need to be aware of.
Wheelchair Assistance at the Airport- Travelers who need wheel chair assistance can request a wheelchair from the check-in desks at the departure airport. The airport staff will assist you in catching your connecting flight and will also assist you until you reach your desired destination along with your checked baggage. Southwest also offers the best service among the airports and the flight attendant will provide you with full assistance.
If you need wheelchair assistance, here are some points you need to keep in mind before requesting assistance.