How long are American Airlines hold times

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The quickest way to reach an American Airlines representative

Getting a long hold while contacting the customer service team of American Airlines regarding any preferred query? If yes, then don't be depressed, as many travelers confront such situations whenever they try to call American Airlines. The average hold time of American Airlines is 2 hours, which also depends on the way of communication you choose to contact (+1-800-433-7300/ +1-802-432-2552) them. In this article, you will learn about all the different ways to get hold of American Airlines without any long hold.

Why is the Hold Time So Long at American Airlines?

American Airlines always offer high-end customer service, and if you are getting a very long hold, then it may be due to varied reasons given below:

  • High call volume: Since the pandemic began, most of the representatives working from home led to a large call flow and a long queue.
  • Using incorrect phone numbers: Most travelers use the same phone number for different queries instead of a particular department phone number.
  • Calling during rush hours: Many travelers sometimes pick the same time or rush hours to call the executives, which could be another reason behind a long hold.

What does hold mean in American Airlines?

American Airlines is one of the based airlines operating in the United States. It provides passengers with a wide range of amenities, priority check-in, and free baggage check policy.

  • American Airlines gives the passenger the option to hold their reservation to enable them to have a stress-free travel experience with the airline.
  • The first option is the 24-hour hold, in which the airline allows you to hold the reservation for 24 hours for free if you have made the booking within 7 days or more of the scheduled departure time. The steps are:
  • Select the flight you want to travel in your account and tap on the hold option available on the review and pay page.
  • You can confirm the same in your email or by visiting My Trips to enter details for payment.
  • The reservation will get canceled within 24 hours if the passengers fail to complete the purchase.

Besides the 24-hour hold, the airline also allows the passenger to hold their reservation for a selected time frame by paying a fee that varies according to the flight type and route taken. The passenger needs to log in to their account with the credentials given and select the extended hold option, make payment, and an email will be sent regarding the payment made. The amount paid is non-refundable, and you must make the final payment from the same country from which the trip purchase was made.

How to Reach American Airlines Customer Service Quickly?

American Airlines offers too many options to reach its customer service team, but the phone is the best and most useful way to contact a live representative quickly. You can dial the American Airlines phone number and choose the appropriate IVR options during a phone call as given below:

  • Dial 800-433-7300 and choose your favorite language.
  • Press 1 if you need help regarding booking.
  • Press 2 for the refund status or claim help.
  • Press 3 to get the information on flight offers.
  • Press 9 and you have to wait til a live representative will be available.

How do I get a real person on American Airlines?

Flyers can dial the contact number to connect with a live human representative. An experienced agent will share the best remedies after understanding your concerns. American airline's contact number is 800-433-7300. Customer support is accessible throughout the day to guide you. Flyers need to choose the language and follow the IVR instructions to reach the right customer executives: 

  • Press 1 for old and new reservations. 
  • Press 2 to cancel the flight and request a refund. 
  • Press 3 to change the flight. 
  • Press 4 for baggage and online check-in services. 
  • Press 5 for special assistance and flight status queries. 
  • Press * to speak with a live representative. 

The agents can easily pick up your call early morning immediately. Here are the most common queries managed by the agents are: 

  • Reservation queries like group reservations and searching for a flight. 
  • Cancelation guidelines and how to apply for a refund. 
  • The online check-in process and baggage restrictions. 
  • How to include additional services and reservations to your ticket.  

Alternative modes can be used to connect with a live representative. Numerous methods can be used to connect the airline. 

How can I speak to American Airlines immediately?

American Airlines offer chat support to guide and share the latest instructions with the airline. Passengers don't have to wait longer for the response as immediately shared by the airline. The helpline is accessible 24 hours to support. You can easily avail of the services through the web or the app by following the steps: 

  • Visit the website or open the app. 
  • Choose the contact American at the bottom of the web page. 
  • At the bottom right, check the chat icon. 
  • After clicking, you can share your concerns. 

How Do I Talk to someone at American Airlines?

You can also use another way to talk to a real person if the phone call option doesn’t work. Below are the other options given to connect American Airlines customer service:

Use the Chat Option:

  • Go to the official American Airlines website from your device.
  • From the bottom menu, click on Contact American.
  • Choose your preferred query on the next page.
  • Select the option of Chat.
  • You can chat with a representative regarding your particular query.

Email to American Airlines:

  • Visit the official website of American Airlines.
  • Find the options Contact American.
  • Click on the Email Us option.
  • Choose a relevant query or topic from the drop-down menu that you wish to email.
  • After choosing your topic and entering the details, click on Submit tab.
  • Once the email request is submitted, customer support team will connect you.

Does social media offer customer service? 

American Airlines has a presence on multiple social media platforms to connect with the airline. These platforms communicate with the flyers and share the latest deals and updates. The medium is accessible throughout the day. Follow the steps shared below: 

  • Visit the American AIlrines website. 
  • Visit the contact American at the bottom of the web page. 
  • Scroll down to the social media icon. 
  • Click on your preferred icon. 

How Long Does American Airlines Take to Respond?

American Airlines primarily respond within a few days or hours, but it is always recommended to wait at least 30 days for the acknowledgment and 60 days to resolve that particular complaint. You can also check the complaint reference number that you will have received at your email address or visit the airport counter.


The fastest customer service option with American Airlines is using a call. The customer can visit the airline's official website and call 800-433-7300/+1-802-432-2552. The customer support representative would contact you shortly to provide the assistance needed. Apart from the calling option, the airline provides the passenger with live chat and mobile app options for a swift response. But, the most preferred and reliable method will be through calling only.


The American Airlines call center is available throughout the day for passengers placing a call to communicate in English, Spanish, Japanese, and Mandarin Chinese. For passengers having French as a language, the service could be availed from 7:00 AM to 6:00 PM, whereas, for Portuguese-speaking passengers, the timing is 6:00 AM to 7:00 PM.

Yes, American Airlines tends to provide the best customer service to the passengers traveling with them. The customer support representatives are available 24*7 for the passengers in case of any support request put forth by the passenger. The airlines provide all the details and the required help to all the passengers with details of all the policies and guidelines to be followed through various available contact modes.

Passengers traveling with American Airlines usually do not face any delays while traveling. But, the various circumstances that can cause a delay are technical issues with the airline, abrupt and extreme weather conditions, non-availability of connecting flights, and issues with the staff and crew. Under all these unavoidable circumstances, there can be a delay in the airline. Even so, the airline informs the passengers well in advance about the delay so they can plan their travel accordingly.

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