How To Contact Ethiopian Airlines

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Multiple ways to contact ethiopian airlines customer service 

While making the reservation with Ethiopian Airlines, passengers may have multiple queries that can be related to the name change, refund policies, or some other flight-related issues. Ethiopian Airlines provides numerous modes to contact the customer service representative. You will get the answers to all your queries in the finest way possible.

Communicate via phone call medium:

The calling process is one of the efficacious mediums to contact the customer service representative. To reach Ethiopian Airlines, you can dial the number at 703 682 0570, and the call will be operated by the computer’s automated voice that will transfer your call to the IVR. To get connected with the representative, you need to make the selection from the IVR options as per mentioned below:

  • Dial 1 to book Ethiopian flight tickets.
  • Dial 2 to check the pet policies.
  • Dial 3 for accessibility assistance.
  • Dial 4 to get the refund.
  • Dial 5 to cancel the reservation.
  • Dial 6 to direct the call to the customer service representative.

How do I speak online with Ethiopian Airlines?

Connecting with Ethiopian Airlines online is a convenient and efficient way to address your inquiries, seek assistance, and receive support. By utilizing the various online communication channels offered by Ethiopian Airlines, you can interact with their customer service representatives from the comfort of your own device. 

Visit official website

Engage in live chat

Reach out on social media

Email communication

Mobile app

Ethiopian Airlines understands the importance of providing efficient and accessible online support services to their customers. By leveraging their website, live chat, social media platforms, email communication, or mobile app, you can conveniently speak with Ethiopian Airlines representatives online

How do I contact Ethiopian Airlines customer service?

If you are still wondering about a different way to communicate with Ethiopian Airlines’ customer service representative, then you can make use of the Live Chat option. It is one of the productive modes to contact, and you need to follow the instructions as per described below:

  • Go to the official link of Ethiopian Airlines.
  • Navigate to the Help option.
  • Tap on the Help and Contact option.
  • Now on the next page, select the Chat with Us tab.
  • The virtual assistant provides the options. Either select from the options or drop the message.

How do I complain to Ethiopian Airlines?

To file a complaint to Ethiopian Airlines, you need to submit an online form. To raise the complaint form, you must follow the information given below:

  • On the website of Ethiopian Airlines, you will get the Customer Feedback option at the bottom. Click on that option.
  • On the next page, make the selection from the options, and then you will get the form.
  • Type out all the required information in the following sections and attach the traveling documents with it.
  • Press the send option.
  • Once you do complain to Ethiopian Airlines. The representative will aid you in solving your issues.

How to contact Ethiopian Airlines by phone or email?

For further inquiries, you can send an email to Ethiopian Airlines at The customer service representative will communicate with you within 2 to 3 business days.

You can also connect by phone. You just need to download the Ethiopian Airlines application on your device and enter your mobile number. You can use the application to connect with the representative.


Ethiopian Airlines has a chatbot program popularly known as “Lucy” that helps the passenger with all queries that need acknowledgment from the Airline. The chatbot allows passengers to make bookings and reservations, make payments for the tickets bought, check the flight status, and get all the information related to traveling on the plane. The language option with this program is Amharic and English, making it quite user-friendly for all the passengers who want to avail of the services.

The updated chatbot version enables the passenger to send feedback and provide services on domestic and international flights, with several payment choices available. The interesting feature of this program is that it is accessible with both the messenger and the telegram applications.

Ethiopian Airlines is available to be connected from the United States through the calling number provided on the website, which is accessible through the process explained below:

  • Ruffle through the official website of the Ethiopian Airline.
  • Scroll towards the bottom end of the page towards the Customer Support tab.
  • From the drop-down option available, click Help and Contacts to be directed to the new page with the necessary information.
  • On selecting the worldwide contacts option, you can access the calling number 703 682 0570 and/or Toll-free 1-800 445 2733.
  • Follow the instructions given by the agent.


The passengers can contact Ethiopian Airlines to address the issue that they have faced. The phone number for contact is +251 116 179 900. The customer support representative will get in touch with you shortly to take up the passenger request initiated at the customer service center of the Airline.


Ethiopian Airlines can also be communicated using the mailing address provided on the website. Passengers who find it difficult to make a call or have other issues with the calling process can mail at The email must be sent with all the details so the Airline can understand the problem and find a relevant solution.

Like all other airlines, Ethiopian Airlines allows the passenger to check-in online before boarding the flight. In case the passenger is not able to make a check-in online, these may be the major reasons due to which the problem has arisen.

  • The passenger has origin from these countries- Mombasa, Bamako, and Ndjamena or they have an e-Ticket with them.
  • The check-in process cannot be successful if your group has a passenger entitled to special assistance services.
  • An error in check-in happens if you are not doing it by following the itinerary provided but the Airline.
  • If the flight you are taking has less than 2 hours before its departure, or the flight update says that the flight is 72 hours away, the option to check in online is not possible.
  • The online check-in process can also be affected by the technical and server issues faced by the passenger. In such cases, call the Airline to get the problem fixed.

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