How do I escalate a complaint with Lufthansa

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Curated information to escalate queries at Lufthansa customer service.

This Germany-based airline has excellent onboard services, on-time performance, and friendly ground staff. Sometimes, due to some unnatural reasons, if you encounter any issues and when the airline doesn't respond to you in such cases, you can file a complaint to the higher management and seek solutions. 

How do I file a complaint with Lufthansa?

In these upcoming segments, you will learn about Lufthansa communication channels through which you can make your request or complaint and resolve your queries. 

Different ways to make complaint to Lufthansa.

Although Lufthansa has various means through which you can raise your complaint. You can choose an offline or online approach; it is completely based on your convenience, and it is shown below that you are required to file a complaint.  

1. Complaint via email.

You can write an email including your reasons for your discomfort or dissatisfaction from Lufthansa along with your details and documentation and send it to You will receive your ticket number or Feedback ID for future reference. Keep these with yourself, and you can check your complaint status by visiting the support page of Lufthansa's official website.

2. Complaint via complaint form.

You can use a complaint form to file your complaint. To do that, visit the homepage of and then follow these steps.

  • On the navigation bar, you will see the Help option.
  • Choosing that option will move you to their help page, where you will see the option for Feedback and complaints. Select it.
  • From the drop-down list, pick the relevant option, and you will be transferred to their complaint form page.
  • Select the topic, complete the form fields properly, and submit it.

Once you have submitted the form, you will get your complaint number or ticket ID to track your status.

3. Complaint via Live Chat.

You can use an alternate way to contact Lufthansa and file your complaint. To do that, open your Lufthansa mobile app or website, then go to the help and support section. You'll find a chat icon at the bottom of the screen. A chat window will open by clicking it, and you can write your messages there. And Lufthansa's virtual assistant will help you file a complaint.

How to escalate Lufthansa? 

It is highly recommended that before contacting Lufthansa executives, you should keep these things ready with yourself to escalate the process.

  • your first and last name
  • your email id
  • your telephone number in which you can receive calls from the executives.
  • your postal address (optional)
  • your dates of travel and flight number
  • your reservation (ticket) number
  • Please include your Feedback

Lufthansa is keen to make efforts to meet your travel needs, and if you feel that your complaints are taking time, you can send letters to their mailing address or visit their office and meet with their relationship managers.

Mailing address: Lufthansa Customer Relations, 625 RXR Plaza, Uniondale, NY 11553

How do I speak to a live person at Lufthansa?

There are several ways to get through to a live person at Lufthansa. Still, the most convenient way is to call them, as you can speak to a representative individually and get a satisfactory resolution to your issue. You can call them in the manner described below.

  • Dial the Lufthansa customer service number 1-800-645-38-80, and you will be asked to select a preferred language for communication.
  • After picking up the language, you will listen to the IVR commands.
  • Choose the 9th option to connect with a customer service representative.
  • They will forward your call to a person, and you can make the most of it by talking to them.

How to Sue Lufthansa for compensation?

You can Sue Lufthansa in the small claim courts for disputes up to USD 10,000. But suing can be hectic, so you can try the methods below before doing so to avoid any inconveniences.

  • Call the Lufthansa customer service at 1-800-645-3880/+1-802-432-2552 and register your complaint to get a resolution.
  • Consider filing a complaint with the U.S. Department of Transportation against Lufthansa.
  • Better Business Bureau (BBB) is another option to file a complaint against Lufthansa. 

How do you solve a problem with Lufthansa?

If you have a query related to your Lufthansa flight or services offered that could be regarding booking, cancellations, refunds, check-in, Seat upgrade, etc., then you can quickly solve them through the modes given below.

  • Call: You can call their customer service number at 1-800-645-38-80 and choose the option related to your problem to speak to a dedicated representative.
  • Live Chat: Chat is another possibility available on their Contact Us page to get a quick and courteous resolution to your issue at Lufthansa.
  • Contact Form: Another possibility to solve your problem at Lufthansa is by filling out a dedicated Form to get a reply within 24 hours. 

How can I call Lufthansa customer service?

se the Lufthansa Customer Relations department's phone number to make your complaint. Dial +1 (516) 738-4422 and speak to their representative. They will help you to file a complaint, and if possible, they provide quick resolutions, too. Customers with hearing impairments can dial 711 first, then the given number. To use the calling process, you need to obey the actions given below:

  • Make a call at customer support number 1 (800) 645-3880. After dialing the number, it will be moved to the computerized voice.
  • It will assist you with the instructions. You need to follow it.
  • Once you go through all the steps, your call will be forwarded to the representative.

What complaints can I make to Lufthansa?

You can file any complaint related to your Lufthansa flight or inconveniences faced at the airport pre or post-flight. Some of the common reasons are as follows.

  • Issues related to oversold flight
  • Complaints for lost luggage, 
  • Delayed flights and Refunds
  • Lufthansa ticketing practices
  • Family Seating
  • Lufthansa Frequent Flier program.


You submit your complaint form via mail. You need to send the form to the U. S. Dept. of Transportation Aviation Consumer Protection Division, C-75 1200 New Jersey Ave., S.E. Washington, D.C. 20590.


After filing a complaint at Lufthansa Airlines, you will get a response from the representative within 5 to 10 business days.


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