This Germany-based airline has excellent onboard services, on-time performance, and friendly ground staff. Sometimes, due to some unnatural reasons, if you encounter any issues and when the airline doesn't respond to you in such cases, you can file a complaint to the higher management and seek solutions.
In these upcoming segments, you will learn about Lufthansa communication channels through which you can make your request or complaint and resolve your queries.
Although Lufthansa has various means through which you can raise your complaint. You can choose an offline or online approach; it is completely based on your convenience, and it is shown below that you are required to file a complaint.
1. Complaint via email.
You can write an email including your reasons for your discomfort or dissatisfaction from Lufthansa along with your details and documentation and send it to customer.relations@lufthansa.com. You will receive your ticket number or Feedback ID for future reference. Keep these with yourself, and you can check your complaint status by visiting the support page of Lufthansa's official website.
2. Complaint via complaint form.
You can use a complaint form to file your complaint. To do that, visit the homepage of Lufthansa.com and then follow these steps.
Once you have submitted the form, you will get your complaint number or ticket ID to track your status.
3. Complaint via Live Chat.
You can use an alternate way to contact Lufthansa and file your complaint. To do that, open your Lufthansa mobile app or website, then go to the help and support section. You'll find a chat icon at the bottom of the screen. A chat window will open by clicking it, and you can write your messages there. And Lufthansa's virtual assistant will help you file a complaint.
It is highly recommended that before contacting Lufthansa executives, you should keep these things ready with yourself to escalate the process.
Lufthansa is keen to make efforts to meet your travel needs, and if you feel that your complaints are taking time, you can send letters to their mailing address or visit their office and meet with their relationship managers.
Mailing address: Lufthansa Customer Relations, 625 RXR Plaza, Uniondale, NY 11553
There are several ways to get through to a live person at Lufthansa. Still, the most convenient way is to call them, as you can speak to a representative individually and get a satisfactory resolution to your issue. You can call them in the manner described below.
You can Sue Lufthansa in the small claim courts for disputes up to USD 10,000. But suing can be hectic, so you can try the methods below before doing so to avoid any inconveniences.
If you have a query related to your Lufthansa flight or services offered that could be regarding booking, cancellations, refunds, check-in, Seat upgrade, etc., then you can quickly solve them through the modes given below.
se the Lufthansa Customer Relations department's phone number to make your complaint. Dial +1 (516) 738-4422 and speak to their representative. They will help you to file a complaint, and if possible, they provide quick resolutions, too. Customers with hearing impairments can dial 711 first, then the given number. To use the calling process, you need to obey the actions given below:
You can file any complaint related to your Lufthansa flight or inconveniences faced at the airport pre or post-flight. Some of the common reasons are as follows.
You submit your complaint form via mail. You need to send the form to the U. S. Dept. of Transportation Aviation Consumer Protection Division, C-75 1200 New Jersey Ave., S.E. Washington, D.C. 20590.
After filing a complaint at Lufthansa Airlines, you will get a response from the representative within 5 to 10 business days.
