How do I reach Air Canada Customer Relations

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Guidelines to make a complaint to Air Canada:-

Air Canada is a top-rated airline that offers exceptional services to its passengers. And if you have already booked the flight ticket and some issues appear, then you are required to make a complaint to customer services. If you don't know the process, then below are the following that are mentioned:-

How do I file a complaint with Air Canada?

If you are wondering about filing a complaint with Air Canada, then below are the following that are mentioned in detail to follow them:-

  • First of all, you must visit the homepage of Air Canada and then search for the airline's complaint office.
  • Now, select the feedback option and open it. Then a new page will appear where you must choose the complaint please tab and submit it.
  • At last, you will get the response, and if you have any more complaints, then choose any path on the page. 

How do I reach Air Canada Customer Relations? 

There are multiple issues that can be encountered with the booking you hold with the airline. In this case, you can contact the airline and find a solution. Read through the information given below that shall guide you to communicate with the airline and help you find aid. 

Via Call- You can communicate with the airline through a call by simply dialing the Air Canada Customer Service phone number 1-888-247-2262 and then following the given IVR instructions:

  • Press 3 for help with new bookings and changes to an existing reservation.
  • Press 5 for assistance with policy and procedures.
  • For help with the Air Canada executive, press 0. 

Through Live Chat- Besides making a call, you can also contact the airline by getting connected on live chat with the agent from the airline using the given steps:

  • Visit Air Canada’s official website.
  • From the customer support option, reach out to the said page.
  • Then, on the right side of the page, tap on the chat icon.
  • A dialogue box to chat will open where you can tap and connect with them. 

Using Email Form- the issues you have can also be raised using the email form available on the customer support of the airline. Get on it following the steps:

  • From Air Canada’s homepage, reach out to their contract page.
  • Click on the given "send us an email" option.
  • An email form will open. Fill the form out and submit the same.
  • Soon, you will get a revert for the issues you have. 

How do I write a complaint to Air Canada?

Want to write a complaint to Air Canada but need to know how and where to write it? To do this, you must follow the steps on how to write a complaint to Air Canada:

  • You must enter your flight information, the date of your flight, the specific problem you experienced, and any supporting documentation, such as boarding passes or receipts, in the letter.
  • State your complaint clearly and concisely, and avoid using emotional language. Or provide as much detail as possible about the problem you experienced.
  • State your issues to Air Canada.
  • Add the details of your name, phone number, address email address, or more information so Air Canada can contact you.
  • Send the post/ letter to them at Air Canada - Customer Relations, P.O. Box 64239, RPO Thorncliffe, Calgary AB, T2K 6J7, Canada.

How to complain Air Canada about delayed or damaged baggage?

When you face the issues like delayed or damaged baggage and want to make a complaint, then for that, there are some ways that you can submit the complaint. For making a complaint, here are the following official contact number that you can use to connect with them, and below are the following methods:-

First of all, access the Air Canada official homepage and then move to the contact us tab, where you must to start exploring for the authorized number to make a complaint about delayed or damaged baggage. After that, when you get the official number then, dial 1 888 689-BAGS (2247) and directly connect with the services that provide some instructions to follow to reach out to a real person from the airline. Now, you are required to give them all the details and needed information to get the resolutions and fix them. 

How do I make a claim with Air Canada?

There are some ways that you can claim compensation for the issues that you face, and here are the following steps that are mentioned below:-

  • Visit the airline's official page and then click on the manage my trip option.
  • Now, start searching for the Air Canada compensation form and fill out all the details you must claim with them.
  • Then, a column will appear for the reason where you need to select or enter the reason behind the claim and then submit the form.
  • At last, fill out a boarding pass and passport copy to access the claim. 

How do I email Air Canada customer relations refund?

you are looking to email Air Canada customer relations for a refund, but you don't know how to do this for this, you seek for it, so, you can easily compose an email to Air Canada customer relations for a refund by following the steps:

  • Go to the Air Canada contact page.
  • Click on the "Email Us" tab.
  • Select the "Refund Services" topic.
  • Fill out the form with your contact information, booking information, and reason for the refund.
  • Attach the documents, such as a copy of your itinerary or a travel insurance claim.
  • Click on the "Send" button.

What complaint can I make to Air Canada customer relations?

You can make complaints to Air Canada customer relations for the following reasons:

  • Still not received your lost baggage, or you will get your damaged baggage
  • The refund can still be processed.
  • The staff person misbehaves with you.
  • The flight is delayed, and the airline should have informed you.
  • Getting the wrong facilities or services.

How long does Air Canada take time to respond to your complaint?

Air Canada will acknowledge receipt of your complaint within two business days and will send a response within 45 days. But if you have not received a response within 45 days, you can follow up with Air Canada. You can do this by calling their customer service line or submitting a new complaint online. Thus, to get it, there are ways to file a complaint with Air Canada:

Online: You can file a complaint to Air Canada online or fill out the complaint form, which you will get under the airline's website; thus, to do this, you must follow the below things.

  • Navigate the official site of Air Canada
  • Search for the "Contact Us" section, tap on it,
  • and Continue to look for the complaint form,
  • Click on it, and the complaint form opens; you must add the requisite details to form
  • Add the detailed information about the complaint and proceed to submit it.

Phone: You can call Air Canada's customer service agent at 1-888-247-2262/+1-802-432-2552 to file a complaint. You can take this number under the contact page. After that, call the live person and briefly share your complaint's details and get the airline agent's solution. 

Mail: You can mail your complaint to Air Canada - Customer Relations, P.O. Box 64239, RPO Thorncliffe, Calgary AB, T2K 6J7, Canada.


Air Canada’s customer support is open all round the day, that is, 24/7, to help its customers with their queries. You can choose to contact the relations team whenever they want and help you with the issues you have. You can dial their number and get the help you might need. Also, at times the call lines run busy; thus, you can choose to go through the airline for help during the best time to connect, which is the afternoon or late night hours. 

If you want to file a claim with air canada then for that, there are some limited times that you can easily claim, and it must be submitted within 21 days from the date on which you received the baggage, or it will not be processed. There are some timing and other things that you can use to make claims. 

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