How do I speak to someone at United Airlines

  • Home
  • article
  • How do I speak to someone at United Airlines

Get Assistance For "How do I speak to someone at United Airlines"

Grab the details How do I speak to someone at United Airlines?

Suppose you want to cancel your booked flight and you do not know from where you do you get through to United Airlines to cancel your booked tickets. 

How do I contact United Airlines by phone?

Suppose you want to make a reservation with the airline, and before that, you want to inquire about the airline's pet policy as you want to take your pet along with you. So for this, you can contact the airline by phone through the given method:

Via phone:

Make a call to the airline's given a phone number of the airline 800-864-8331.the climbing services are open 24/7. Make a call to the airline by following the given steps:

  • Dial the given number. When the person starts speaking, use the given IVR to make your call clear.
  • Use this IVR: Press 1 for language.

                                    Press 2 for inquiry.

                                    Press 3 for reservation.

                                    Press 4 to complain.

Different other methods to communicate with United Airlines

Suppose you want to inquire about the baggage policy of United Airlines, and you do not know how you will contact the airline about this. Check out the given ways to know the procedure about how to communicate with United Airlines.

 You can contact the airline easily by just calling this phone number 800-864-8331.dial this number and ask the assistant about your doubt. The calling service of the airline is open 24/7 for its traveling passengers.

Through chat: 

The passenger can contact the airline via chat using the following ways to chat with the live person of the airline:

  1. Visit the airline's official website, and go to the contact us option.
  2. Select the chat option. The chat box will open.
  3. Then, write about your query over there, and the respondent will reply to your query immediately. 

Through email:

If you cannot contact the airline through the above-given services, you can also draft a letter to the airline. Follow the given instruction to compose an email to text United airlines:

  1. Go to the airline's official website and click the contact us option.
  2. Then, you will find this email address CustomerCare@united. A form will open.
  3. Fill up that form that asks you for your personal information, and then the mailbox will open.

Through social media:

You can also contact the airline by following its official social media platforms. There you can send a direct message on their page and also can comment on the post posted by the airline in the comment section.

  1. Instagram - (@united) 
  2. Facebook- (@united)

How do I get assistance with United airlines?

You can get assistance with United airlines through the Accessibility desk by the toll-free number 1-313-234-6992, and if you want to get assistance within the US and Canada, then you can call on the toll-free number 1-800-228-2744(+1-802-432-2552). You can also connect with the Local United customer contact center through the helpline at 1 (800) 864-8331. The number can be dialed from your preferred location and will connect you with a professional who will resolve your query as soon as possible. 

  • You need to open the official site of United Airlines.
  • Then move to the contact us tab and tap on it.
  • After that, you can choose the call us option.
  • Now the page will show you the toll-free number; dial it.

The dialed number will connect you with the IVR, and follow the instruction to get in touch with the airline assistance.

  • Press 1 for flight status 
  • Press 2 to manage my booking 
  • Press 3 to claim your baggage 
  • Press 4 to get in touch with the airline customer service executive 
  • Press # to disconnect the call 

How can I get hold of United Airlines?

The best way to get hold of United Airlines is through the call process, which the passenger can make use of to make a reservation, ask for assistance, or any other additional support  required. The elaborated steps that can be followed to place a call with an airline have been given here:

  • Ruffle through the landing page of United Airlines.
  • Scan across the page to find the Help Center icon either at the top end of the page or at the bottom end under the Popular Topics headline.
  • Search the newly displayed page to find the Call directory link and click on it.
  • Find the number as per your preference and place the call at 1-800-UNITED-1 (1-800-864-8331) to get connected to the representative.

Why are United airline call center wait times so long

The major reasons for long waiting time with the airline that arises has been here as follows:

  • The ratio of number of active experienced staff with airlines to number of calls getting placed has a huge variation, thus putting the burden of more calls on single staff members. It will lead to an increase in the waiting time.
  • Calls placed during rush hour with an airline will automatically tend to have longer response times as the number of queries lined up will be more.
  • Technical issues on the calling lines, along with passengers taking a long time on calls, are also a root cause of time lag.

What queries can I ask to United customer service?

At the United Airlines customer service center, staff members from the help desk will gladly assist you with any of your queries/issues. Some of the basic queries asked by the passengers are as follows. 

  • If you want to travel with your pet. 
  • Book a new reservation with them. 
  • Manage your existing reservation. 
  • Cancel or change your booking. 
  • Make a name change to your booking. 
  • Credit card related issues. 

How do I skip the waitlist on United?

You can skip the waitlist on United if you are a member of premier 1K; then, with this membership, you will get the additional plus points by using that, you can get an instant confirmation message regarding your upgrade on choosing the international flight. If you are traveling with your family and friends, then upgrading their ticket is also possible. 

There are certain points that have to be remembered related to skipping the waitlist.

  • The scheme is valid for more than 30 days before the flight.
  • It is only available for selected international flights operated by United.
  • It is non-refundable and cannot be transferred to the new flights if you make changes to your plan.  


Customer service at united airlines works with the passenger's needs and requirements as they are accessible 24 hours and seven days a week to solve all travel concerns. If you want to connect from the reservation and mileage service centers, the experts are there to help you from Monday to Friday, 9:00 am to 5:00 pm, worldwide. 

For the reservation center of United Airlines, you can use the contact number 1-800-864-8331, and you will contact the representative by phone at the reservation center. You must provide the agent with your new reservation details and your booking will get scheduled accordingly with new booking tickets.

When a passenger makes a call with United Airlines, it doesn't immediately get picked up. There is a certain hold time by which a representative will be allocated to you, depending on the type of support that has been requested. Usually, waiting time with United Airlines is between 5- 10 minutes which can vary to 30-60 minutes depending on the peak hours of the airline.

The customer service hours with an airline that is specifically mentioned will be the time when the agents will be available to take the call. Usually, it is advisable to make a call with United Airlines during the early morning hours when the call traffic with the airline will be the lowest, thus making it easier to connect through.

United Airlines takes a bit longer to answer the call when a large number of passengers place a call at the same time on the same number, thus increasing the call traffic rate and affecting the individual call time, increasing the hold-up time.

Recent Post

Recent Change Flights

Recent Compensation

Recent Lost & Found