How do I contact PAL customer service

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Philippine Airlines (PAL) is one of the top airlines known for providing quality service to its passengers. However, there may be situations where you need to contact PAL's customer service team for help. Although there are various ways to contact PAL, calling provides instant support. Besides, if you don't know 'How do I contact PAL customer service? You will learn everything in the content below, so let's begin. 

How do I contact PAL customer service?

A couple of means are given by PAL Airlines to get in touch with their customer service so you can avail the help from their officials. The means by which you can indulge in associating with an official are:

Steps to contact PAL customer service

  • Get on the PAL official website and open the contact us link 
  • Look for the section 'Talk to us.'
  • You can choose the desired number first and then make a call to it
  • Else you can dial (+632) 8855-8888 from Manila landline; for mobile, (+63) 919-056-2255
  • Choose language when the call gets connected, and then follow the IVR to speak with a live person

Alternate ways to contact PAL customer service

Via Email: You can contact the PAL via email to share any feedback or concern. To begin with, compose your email and then send it to Once the email is sent, it might take 24-48 hours to receive a response.

How do I send an email to Philippine Airlines?

In case you are thinking about how you can send an email to Philippine Airlines, then here the procedure is mentioned that you can determine:

  • Go on the email application on your device,
  • Draft a new mail on the same,
  • Add your query briefly or the information you need,
  • Then add the flight info if it's related to an existing or a previous flight,
  • Mention your personal and contact info,
  • Send the email to 

Via WhatsApp: you can also chat with the PAL representative via whats app using the number (+63) 998-951-4359. Save the number, and following the general procedure, you can share your query on WhatsApp.

How do I message Philippine Airlines?

A person is obligated to message Philippine Airlines on WhatsApp. The officials are ready to answer the travelers' queries in the WhatsApp chat anytime. The WhatsApp number of PAL is (+63) 998-951-4359; you can save the number on your mobile and send the message you want. 

Live Chat

Live chat is the other means of communicating with an official at PAL customer service. Here an individual associates with an official in the online form to communicate via sharing texts. The procedure to get assistance from an official is as follows:

  • Open the webpage of Philippine Airlines,
  • Next, choose the "Help & Support" option,
  • A table will open on your screen,
  • Click the Contact Us button on the same,
  • Click the Web Chat option beneath Chat with our section,
  • It will lead you to the live chat page,
  • There, send your message or choose from the provided options,
  • The PAL official available with you in the chat sends you the appropriate answers. 

How do I contact Philippine Airlines toll-free USA?

If you want to contact Philippine Airlines toll-free USA, call 1-800-435-9725. You can use this number to solve any queries related to reservations, refunds, baggage, etc. To contact the PAL in the USA, follow the steps:

  • Dial the USA toll-free number 1-800-435-9725
  • Press 1 to choose English and then follow the IVR carefully
  • Choose an option that suits your requirements and continue
  • You will be taken to the concerned department; provide a reason for the call
  • Accordingly, you will be connected with a representative soon, with whom you can share the problems and get solutions 

What is the phone number for PAL rebooking?

A person who would like to rebook a flight with PAL Airlines due to a delay in the boarding, cancellation, or change in travel schedule can contact the reservation department at (+632) 8855-8888. Here an official will rebook your ticket as needed. You must have your existing booking details when you call the reservation center, as the official will require the same to rebook your flight ticket. 


Yes, PAL's customer service hotline is available 24 hours a day for seven days. You can call (+632) 8855-8888 for Manila or your local PAL office anytime, day or night, to speak with a PAL customer service representative who can assist you with your concerns. However, other methods of contacting PAL's customer service team, such as email or social media, might have different response times based on operating hours.

Philippine Airlines' head office is located in PNB Financial Center, Macapagal Boulevard, Pasay, Philippines. The local office address is available on the PAL website online.

If you are in the Philippines, call the toll-free number (+632) 8855-8888 for Manila or your local PAL office. If you are outside the Philippines, you can check the list of PAL's worldwide contact numbers on their website and call the number for your country. 

The 24/7 email address of PAL customer service is One can send any queries and requests to the officials that concern a new or previous flight with an email. The official will return your email with the appropriate details within 48 hours. 

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