How do I contact PAL customer service

Get Assistance For "How do I contact PAL customer service"

Fly with Confidence PAL's Customer Service Team is Here to Help

Philippine Airlines (PAL) is one of the top airlines known for providing quality service to its passengers. However, there may be situations where you need to contact PAL's customer service team for help. Although there are various ways to contact PAL, calling provides instant support. Besides, if you don't know 'How do I contact PAL customer service? You will learn everything in the content below, so let's begin. 

Steps to contact PAL customer service

  • Get on the PAL official website and open the contact us link 

  • Look for the section 'Talk to us.' 

  • You can choose the desired number first and then make a call to it

  • Else you can dial (+632) 8855-8888 from Manila landline; for mobile, (+63) 919-056-2255 

  • Choose language when the call gets connected, and then follow the IVR to speak with a live person

Alternate ways to contact PAL customer service

Via Email: You can contact the PAL via email to share any feedback or concern. To begin with, compose your email and then send it to Once the email is sent, it might take 24-48 hours to receive a response.

Via WhatsApp: you can also chat with the PAL representative via whats app using the number (+63) 998-951-4359. Save the number, and following the general procedure, you can share your query on WhatsApp.

Via webchat: The other way to contact PAL customer service is via chat. You can click on the chat link and send your message. Follow the prompt to start a live chat session.

What is PAL customer service toll-free number?

If you are in the Philippines, call the toll-free number (+632) 8855-8888 for Manila or your local PAL office. If you are outside the Philippines, you can check the list of PAL's worldwide contact numbers on their website and call the number for your country. 

How do I contact Philippine Airlines toll-free USA?

If you want to contact Philippine Airlines toll-free USA, call 1-800-435-9725. You can use this number to solve any queries related to reservations, refunds, baggage, etc. To contact the PAL in the USA, follow the steps:

  • Dial the USA toll-free number 1-800-435-9725

  • Press 1 to choose English and then follow the IVR carefully 

  • Choose an option that suits your requirements and continue 

  • You will be taken to the concerned department; provide a reason for the call 

  • Accordingly, you will be connected with a representative soon, with whom you can share the problems and get solutions 

Where is PAL's head office located?

Philippine Airlines' head office is located in

PNB Financial Center, Macapagal Boulevard, Pasay, Philippines. The local office address is available on the PAL website online. 

Is PAL customer service 24 hours?

Yes, PAL's customer service hotline is available 24 hours a day for seven days. You can call (+632) 8855-8888 for Manila or your local PAL office anytime, day or night, to speak with a PAL customer service representative who can assist you with your concerns. However, other methods of contacting PAL's customer service team, such as email or social media, might have different response times based on operating hours.