As indicated by the name, Kenya Airways is based in Kenya and is the country's national airline. It is prominently known for its excellent flight and ground services. The airline's customer service team is also very well-experienced and friendly and always available to assist its customers. Let’s say you made a flight reservation with Kenya Airways and want to select your seat in advance to avoid last-minute hassle, but you are unable to do so through the website due to unknown reasons.in this case, you must wonder how I contact Kenya Airways. The given article is an answer to your query. You should read the full article to find the contact methods.
The airline ensures the comfort of customers and thus provides them with ample ways to contact its customer service. All the methods are discussed below.
One of the simplest and primary ways to reach out to the airline is to call them. Calling is preferred by customers as it enables them to converse directly with an agent. In addition, the customer service agents of Kenya Airways are amiable and help in solving your issue at the earliest. You should call kenya airways toll-free number, 1 (866) 536-9224. Wait a few minutes for your call to connect, and soon an agent will connect with you. Inform them of your issue and also furnish the necessary details. You will be provided with the best appropriate help.
The next most used way to get in touch with the airline is its amazing live chat feature. It has emerged as an alternative to calls due to its time-saving attributes. Moreover, it also helps to get an immediate response from Kenya Airways customer service. If you wish to use the live chat option, you have to follow the given steps.
The initial step is to visit the website of the airline by clicking https://www.kenya-airways.com/.
On the homepage itself, you will find the 'chat now' option in the bottom right corner of the screen. Click on it, and a small chat box will pop up.
You will have to select the topic of your issue first. This ensures appropriate and quick help.
You might have to answer some follow-up questions and also give your details.
Eventually, you will get a solution to your issue from customer service.
You can also follow Kenya Airways on various social media platforms. The pro of this method is that you can directly send them a message and get a response. The social media handles of the airline are as follows-
Today, WhatsApp has emerged as one of the most widely used chatting mediums. It has an added advantage due to its user-friendly interface and smooth experience. Kenya Airways has a separate WhatsApp number where it addresses customer queries, complaints, and issues. The following discussed is the entire process of contacting Kenya Airways on WhatsApp.
Go to the website of the airline and get to the contact page.
You will find kenya airways phone number on whatsapp, +254 705 474747.
Save this number on your cell phone and open it on WhatsApp.
You should send your issue in the chat along with your details.
Start chatting with the customer service team and get solutions.
Do you want to book a flight with Kenya Airways? One of the most effortless ways is to call its official number for Kenya Airways reservations. The number that you must call is +254 711 024 747. An agent will connect with you on the call and help you in the flight booking process. You should give them the required details and make the payment in the end. You will receive a confirmation email on your registered email ID.
The customer service team of the airline is accessible 24 hours a day, every day, to assist customers. This facilitates overcoming the hindrance caused by different time zones.
Kenya Airways has different communication channels for travelers to resolve Customer's grievances. You can speak to Kenya Airways via Kenya Airways live chat, Whatsapp, and contact number. If you want to get connected with them via phone number, kindly follow the necessary steps, which are given below.
It would help if you first dialed the customer service number 208-283-1818 to speak with the representative.
Passengers must follow the mandatory IVR Process like Press 1 to select the favored Language.
Kindly Press 2 to book the new flight for worldwide destinations.
Press 3 for a travel guide, flight status, and another query.
Press 4 to change or cancel the booked itinerary.
Press 5 to talk to the customer service representative.
Once the call gets associated with them after waiting a few minutes, you can share the relevant problem descriptions. The Support Team will review the matter and provide the necessary guidance for the discussed issue.
Passengers who have reservations with Kenya Airways from the US and want to add a wheelchair service to an existing booking or add pet travel can connect with them via phone number. You should dial the customer service number 866-536-9224 to speak with the representative. Kindly follow the mandatory IVR Process, and once the call gets associated with them, share the necessary questions to get the needed solution.
If the Customer wants to visit the Ghana Airport office of Kenya Airways regarding new booking, last-minute changes in booked itinerary, assistance service, or others. Passengers should reach the customer service team by visiting the Airport office.
Kenya Airways Ghana Airport Office Address: 1st Floor, Nester Square, Airport City, Accra, Ghana.
Passengers can visit the Airport to report the official complaint for any lost and damaged luggage or delayed bag and delayed refund. It would help if you reached the customer service team directly to file the complaint or any issue related to their services. They will ask you for lost item specifications like color, dimensions, and other details such as the existing booking number. Otherwise, you can contact them for a refund, compensation status, and more.
Kenya Airways travelers can talk to someone at their customer service team through Live Chat regarding the travel guide, Kenya Airways flight schedule, Track lost baggage status, and refund status. You can choose Live Chat for communication with Virtual Assistant; kindly follow the given steps, which are mentioned here.
Passengers should visit the Kenya Airways official website, scroll the webpage, and tap on contact us.
Your screen will display the various contact options like contact form, live chat, and contact number; select live chat from the available options.
Once you get associated with Virtual Assistant, you can share the matter to get the needed solution.
The Virtual Assistant will review the case and guide the discussed problem.
Passengers who had lost the essential item, carry bag, or checked luggage within the Airport premises during a previous trip with Kenya Airways. You can report the formal complaint regarding lost items via the Kenya Airways email address. Airlines have emails for different countries or cities, some of which are listed here. You can reach their official website, select the guest support icon, tap on KQ Contact, and search for a particular country's Email.
Kenya Email: firstname.lastname@example.org
Ghana : email@example.com / firstname.lastname@example.org
Customers who are looking to file a complaint regarding registration, delayed and canceled flights, baggage, and insurance can choose a Complaint form available on the website. You need to reach the website first, select guest support, and tap on talk to us, in which the passenger will complain about the option. Kindly click on it and fill out the form by entering details like personal or contact information and problem description. They will review the case and provide the necessary updates on the complaint.
What is the toll-free number for Kenya?
The passenger who has booked their flight in Kenya Airways from Kenya, They might want to contact the representative of the airline if you are looking to call them to get personalized support from their agent. You can dial +254 734 104 747 and get a supervisor to discuss your concern on call.
If a passenger wants to join the officials of the Airline from Kenya over a phone call, Hey, can you follow the process described below and get them on call:
How Do I Check My Booking Online?
The Passengers who have made a booking with the airline now want to check the status of their flight. You can get Kenya Airways Manage My Booking at their official site to track the live status of your flight. Follow the process below to check your online after the booking.
Know Your Reservation Over Call
The passenger wants to know whether their seat is got confirmed or not in the airline. They can call the airline representative and give them your Kenya Airways Reservation Number to get the live status of your ticket. They may provide an option to select a seat of your choice to fly. In case you are picking up a seat of your preference, you will have to pay for it. They will send you the payment details on your registered email id. Make the payment, and Kenya Airways will book you a seat for your journey.