How Do I Complain about Azerbaijan Airlines?

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Accumulate a Precise Knowledge of Azerbaijan Airlines' Customer Service Executives

Azerbaijan is a Baku-based airline that offers the best fare for more than 40 destinations in Europe. This is the largest flag carrier in Azerbaijan country that allows you to book flight tickets online. When you proceed to plan your flight travel, you can find unexpected problems before the scheduled departure. In this case, you can connect with the customer service team and talk to the representative with the given information. 

How Do I Contact Azerbaijan Airlines?

Azerbaijan Airlines understand all the circumstances related to the flight journey to your destination. You can get through with the customer service team and communicate with the representative. They are accessible in several ways to provide you with the knowledge mentioned below. 

By the phone:- Passengers can talk to the customer service executive on the phone and share their problems. For this, you need to dial their toll-free number at (+994 12) 598-88-80 and follow the voiceover. Once your call connects, you can discuss the travel-related queries. 

By the live chat:- When you open the contact page of their website, you will see the help icon on the right. You need to open the icon and get the live chat box. There, you can send the questions to the experts by message and obtain an instant revert. 

Azerbaijan Airlines customer service

The customer service team is always there to help you in every situation with flight services. You can follow them on several social sites like Facebook, Twitter, and Instagram, given below. 

You need to send the concerns to any of the above social sites and ask for assistance.

Azerbaijan Airlines' contact number

You can communicate with the customer service representative on the phone if you have any concerns or suggestions. Therefore, you can find the experts in the below simple steps to get help. 

  • You must call on the Azerbaijan Airlines contact number at  (+994 12) 598-88-80
  • After this, you need to follow the IVR voiceover promptly. 
  • Choose 1 for language selection.
  • Choose 2 to check the flight status. 
  • Choose 3 to make the reservation. 
  • Choose 4 for office-related inquiries. 
  • Choose 5 to acquire the refund. 
  • Choose 6 to talk to the live person. 

According to the voice commands, you will get the customer service representative. You can communicate with the representative regarding the queries and solve them in less possible time. They are available round the clock and from anywhere globally. 

Azal Email

Airlines also have access to attend to the passenger's problems by email and send them the appropriate solution. You can be in touch with the human at customer survive through email using the following points. 

  • You need to open any preferred email app on your device.
  • From there, you can compose the queries and describe them in detail.
  • You need to provide the contact information and attach the relevant proof, if any.
  • You can send them to the customer service email ID at
  • When the executive checks the email request, they will give you a response accordingly.

Azal WhatsApp number

Commuters can use the WhatsApp messenger facility to convey their problems to the experts. For this, you must save the Azerbaijan Airlines WhatsApp contact number +994 70 4374082 on your cell phone or any device. After that, you need to open their WhatsApp and enter the question in detail. You can send them to the live person, and they will give you an immediate answer. However, you can scan the QR code available in their help section to start this service. 

How do I complain about Azerbaijan Airlines?

You can complain to Azerbaijan Airlines via the customer service team by mailing your issue to the airline at While mailing, you can attach supportive documents related to your issue so that it can be easy for the airline authority to verify your document. Apart from the mail, you can also report your complaint via the different methods mentioned below.

You can complain to the airline authority via the contact form  which can be accessed from your preferred locations as it is available through online mode. You can fill out the contact form with the necessary details. After that, the live airline person will call you back on your registered contact details. 

  • You can find the official site of Azerbaijan Airlines.
  • After that, click on the contact us option, and the page will provide you with the contact form; click on it.
  • Now the form will open on the page, and enter your necessary details in the form, then click on submit.
  • At last, you will get the confirmation code message on your registered email id. 

After submitting your complaint, it will be reviewed by the experts, and the time for review and response is up to 30 working days.

Everything To Know About Azerbaijan Airlines Manage Booking

As indicated by the name, Azerbaijan Airlines is based in Azerbaijan and is also its flag carrier. It is the biggest airline in the country. Its website is easy to access and can be used easily by anyone. One of the best features is the Azerbaijan Airlines manage booking option. It enables customers to make necessary modifications to their flight bookings. Let’s say you booked a flight with this airline and want to make some changes to it. The steps to go through the same are mentioned below. Flick through them to understand the process well.

  • Launch the website of the airline on your desired web browser. Its link is
  • You will spot the ‘Manage Booking’ button on the right-hand side of the screen. Click on it. 
  • In the next step, specify your last name and a 13-digit ticket number. Search for your flight, and the details will show up. 
  • Under the flight details, you can find a menu with various options like flight change/upgrade, seat upgrade, and cancellation, add baggage, etc. 
  • You should pick the appropriate option from the menu as per your requirements. 
  • You should stick to the further on-screen instructions and make the necessary payments at the end. 
  • Azerbaijan Airlines will send you a confirmation email to your registered email ID regarding the modifications you have made. 

What are the Characteristics of the Azerbaijan Manage Booking Option?

Manage Booking is a phenomenal feature of the Azerbaijan Airlines website. It helps you in multiple ways and enables you to make the following listed modifications. 

  1. Make flight cancellations: one of the common uses of the Manage Booking option is flight cancellation. Customers who wish to cancel their flights can do so through this option.
  2. Get flight upgrades/changes: sometimes, customers might want to upgrade their flight or change to another flight. Such upgrades/changes can be achieved through the Manage Booking option. 
  3.  Seat upgrades: if you wish to shift to a seat in a higher class, you can upgrade your seat under the Manage Booking option. 
  4. Name corrections: you can make amends to incorrect names, or spellings can be made using this feature. 
  5. Add baggage: passengers can add baggage online to their booking with this feature. 

Can I Call Azerbaijan Airlines To Book A Flight?

Many customers book their flights by talking to a customer service executive. You can call Azerbaijan Airlines reservation number +994 (12) 598 88 80. Get connected with the customer service agent, and they will book a flight for you. You receive the details on your registered email ID. 

How To Check in Online on Azerbaijan Flights?

The online check-in process is very effective and easy. It helps you to skip the long queues at the airport check-in counters. Following is the process of Azerbaijan Airlines Check in online is mentioned in the steps below. 

  • Visit the official website of Azerbaijan Airlines. 
  • Click the ‘Check-in’ button on the right side of the screen. 
  • A new page will open. Enter your surname, reservation number, and departure airport. 
  • Your check-in will be completed, and you will get an e-boarding pass on your email ID. 

If you still have any questions or issues regarding anything, you can call the AZAL Call Center number, which is available 24/7. 

What is the emergency number for Azerbaijan?

In case of any emergency or any type of complaint, you can connect with the Azerbaijan customer service help via the emergency number +994 12) 497-26-00, which is available 24 hours and seven days. You can dial this number and connect with a live person who will provide you with practical guidance on your issue. After dialing the number, you will get connected to the IVR and follow the instructions mentioned below.

  • Press 1 for flight status 
  • Press 2 for managing your booking 
  • Press 3 for baggage claim 
  • Press 4 to speak with the customer service executive 
  • Press # to disconnect the call 

Where is the Azerbaijan airline office located?

You can send your complaint to the officials via postal at the Azerbaijan Airlines office address which is located in Azerbaijan. Baku. Nizami 126A, Nizami street, AZ-1010. After getting your complaint, the office staff will contact you back and provide you with a suitable solution to your question. 

How Can I Connect with the Azerbaijan Airlines?

Azerbaijan Airlines will provide you with a social media option in which you can reach out to customer service via different digital platforms such as Facebook, Twitter, Instagram, etc. You can get the latest updates and exclusive airline schemes and deals information. You can go through different social media pages in which you can chat in their chat box.

You can open the official page of Azerbaijan Airlines.

After that, click on the Follow Us section.

At last, you can select any of the social media options. 

Where Can You Fly from Azerbaijan?

You can fly to the following country and their cities from Azerbaijan mentioned below.

  • Kazakhstan Astana 
  • Kuwait Kuwait City 
  • Kyrgyzstan Bishkek 
  • Montenegro Tivat 
  • Russia saint petersburg 
  • United States New York 
  • United Kingdom London

Which Terminal is Azerbaijan Airlines?

Flights that are operated by AZAL Azerbaijan Airlines use terminal 1. The terminal is used for both arrival and departure. You can find a lounge at the terminal where you can take a rest while waiting for the flight. You can enjoy entertainment at the lounge as well as snacks from cafeterias.


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