How do I contact Cathay Pacific customer service?

Get significant details to complain Cathay Pacific effortlessly

Cathay Pacific provides a facility to conveniently contact customer service for complaints, compliments, and suggestions. If you wish to register a complaint about your flight, including baggage, ticketing or loyalty program, and other services, go through the contact details.

How can I get in touch with Cathay Pacific?

When you cannot get a refund after the flight cancellation, reschedule your flight, or other services, get in touch with the Cathay Pacific customer representative team. You can check with the phone service and dial +852 2747 3341 or 800-852-1296 and share your concern to get the answer on time. You must go through the IVR instructions to connect with Cathay Pacific conveniently.

• First, dial +852 2747 3341 and carefully listen to your phone's IVR instructions.
• Press 1 to change your preferred language, and press 2 for general travel queries.
• Press 3 for new and existing bookings, and press 4 for flight change and cancelation.
• Press 5 for a refund and travel voucher, and press 6 for deals and offers.
• Press 7 for flight check-in and manage booking, and press 8 for other services.
• Press # to contact Cathay Pacific and share your travel concerns to get the answer over a phone call conveniently. 

How do I contact Cathay Pacific customer care?

Cathay Pacific provides various contact resources to contact the customer care team, which is available to assist you promptly. If you want to get a Pacific Airlines customer care representative, go through WhatsApp at +852 2747 2747 and use its live chat easily. You can also call a customer care team and share your concerns to get the answer on time.  

Use live chat service:

Get the live chat service to contact the Cathay Pacific customer care team, which is available to assist promptly. Go through the steps below.

• First, visit the booking website of Cathy Pacific Airlines and go to the Contact Us section shown below on the same page.
• Scroll down to the bottom of the Help Center page, get the Chat with us section, and select the services.
• Click on Continue to chat after entering the reference number and last name of the passenger into the required fields.
• Select the services and start chatting with a real person who remains free to assist you at your required time.

What is the email format for Cathay Pacific?

Pacific Airlines provides an email service to share your concerns with a representative easily. You will find it simple to share your concern to bomsales@cathaypacific.com or delsales@cathaypacific.com and wait for the solution from your customer representative team conveniently. You can use this email format to share your queries or request a callback and receive a call to communicate with a representative smoothly.

How do I complain to Cathay Pacific?

You can complain to Cathay Pacific via a feedback form https://www.cathaypacific.com/cx/en_IN/contact-us/complaints-and-suggestions.html that is available on the official site the airline and the form must be filled with necessary details then submit it to the airline authority. The authority will verify your feedback and connect back to you at your registered details. With the help of the feedback form, you can complain or give suggestions to the airline authority to make necessary changes in their system. If you have something positive for the airline, then you can also give a compliment to the airline authority. 

What complaints can I make to Cathay Pacific:

Cathay Pacific offers you the appropriate facility for making a complaint when your travel problem is not resolved on time. If you want to raise a complaint to Cathay Pacific, you need to know what kind of complaint you can make easily.

• Booking or ticket-related services.
• Lost and damaged baggage service.
• Travel advisories.
• Flight delayed and cancellation service.
• Ticketing and loyalty programs and so on.  

You will get the feedback form, share your travel experience and trouble using an online form, and submit your complaint to Cathy Pacific conveniently.

How do I contact Cathay Pacific Cargo Hong Kong?

You can contact Cathay Pacific Cargo Hong Kong at the helpline number (852)2767-9888. You can connect on this number to the team or directly reach out to the cargo service counter at 4/F Core SE Cathay Pacific Terminal, 3 Chun Wan Road, Hong Kong International Airport. You should keep in mind that the chargeable weight of the shipment is based on the valid gross weight or the volume weight, whichever is higher and accepted by the shipment team at Cathay Pacific Cargo Terminal.