How to request Wheelchair Assistance from British Airways

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Gather information about wheelchair service at British Airways

Certain passengers with disabilities may need special assistance from the airlines. If you are traveling with British Airways, you can ask for a wheelchair from the airline at the airport to board the flight. But, you must inform the airline at least 48 before the flight for special assistance. The airline will continue to serve you until you reach your flight seat. However, the airline crew may be unable to help you during the travel; if you need, you can travel with a safety assistant. 

How do I book special assistance on British Airways?

British Airways advises its passengers to book for special assistance at least 48 hours before the flight departure so that they can prepare and arrange the best facility to make their passenger journey easy and comfortable. To get special assistance from the airline, follow the steps below: 

  • Visit the official page of British Airways.
  • Tap on the "Manage my Booking" on the page. 
  • Provide the booking reference number and passenger's last name, and tap "find my booking "to get the details. 
  • Now, go to the menu and tap on the Request Assistance option.
  • Select the assistance you require and follow the instructions on the screen.
  • Pay if they ask for it, and you have successfully added the assistance to your travel. British Airways will send the details to your registered email id. 

How do I add wheelchair assistance after booking on British Airways?

After making the flight reservation with British Airways, if you get any medical issues due to which you want any wheelchair assistance while traveling, then you can add that using the manage booking option. If you want to use the online option to add a wheelchair, you can use the points mentioned below. 

  • Look for the official website of British Airways. 
  • Opt for the manage booking option and fill out the last name with the booking reference number.
  • Tap on the add assistance option and mention your wheelchair details.
  • Now save the changes, and pay the charges using a card or an alternative mode. 

How much do British Airways charge for a wheelchair?

British Airways assists passengers with disability to board the flight and any assistance they require at the airport. The passengers can get both manual and electric wheelchairs for use at the airport or to board the flight from the airline. The airline does not charge any amount for the wheelchair from the passengers.  

What are the services of British Airways special assistance?

British Airways form offers three levels of assistance and mobility service; where you have to select the appropriate level of assistance to know about these three level services; you can go through below. 

  • Service 1: You will get electric buggy or wheelchair assistance service to and from the aircraft every time of your trip and at the airport. 
  • Service 2: Airlines assist you to and from the airport or to all parts of your journey, and if the aircraft is parked away from the terminal, you will also get assistance to ascending or descending stairs to the aircraft. 
  • Service 3: Complete service to and from the aircraft, and you will also get the specialist aisle chair to transfer the seat to move around the cabin. 

How do I contact British Airways special assistance?

Passengers looking to get special assistance and want to inform the airline in advance can go to their official page and do it by managing their booking. If you are unfamiliar with the online process, you can request on the call. Follow the steps below to request assistance via call:

  • Go to the official page of British Airways and tap on contact us.
  • Click on the Request Assistance option and get the official number. 
  • Dial 1-800-247-9297 and join their representative on the phone.
  • Talk to the agent and ask for assistance at the airport or airline.
  • The airline will help you in your journey by providing the required help. 

What is the phone number for British Airways wheelchair assistance?

Passengers suffering from a disability may need some help from British Airways during their travel. The airline suggests passengers inform their representative about the required help during or before the travel at the airport at least 48 hours before the flight is scheduled for takeoff. You need to dial 1-800-247-9297 and get their agent on the call. You can request assistance on the call, and the airline will help you make your journey easy and comfortable. 

Terms and conditions of British Airways' special assistance

There are several terms & conditions which you need to follow to add special assistance to your bookings, and if you are unaware of this information, you can read further.

  • You need to apply for special assistance at least 48 hours before the departure date, but the airlines will not allow you if you do not apply for it. 
  • The travelers must reach the airport at least 3 hours before departure for long-haul route flights and 2 hours before short-haul route flights. 
  • If you add any wheelchair assistance to your bookings, then their dimensions must be under 55in(L), 33in(w), and 106cm(H). If the dimensions get exceeded, you must send it with checked luggage. 
  • The airlines do not charge any amount for adding assistance to the bookings. 

What wheelchair dimensions does British Airways accept?

Under British Airways' special assistance policy, there are a few rules about the dimensions of wheelchairs that should be followed when dealing with British Airways special assistance. Below is the explanation of dimensions of the wheelchairs, please read carefully:

  • The dimensions (length x width x height) of the flights going back and forth between Europe and the UK should be 140 x 85 x 106 centimetres.
  • The dimensions, if you are flying to the UK, it should be no more than 74 x 94 x 73 centimeters.
  • When it comes to battery powered wheelchairs then a few different rules apply and you will find the full guide to these rules and regulations on the British Airways official website.

How much does British Airways charge for a wheelchair?

When it comes to British Airways special assistance, then in this situation British Airways offers both the facility of manual and electric wheelchairs to use at the airport and also on board. This airline does not charge for the wheelchairs and other special assistance, one can experience this facility from British Airways free of charge.

Final Words

The passengers looking to get special assistance from British Airways can read this article to inform themselves about the topic. However, if they are still unclear and looking to know more, visit the airline's official site for more information.  


Have you reserved a flight with British Airways? And if you also want to travel with your own wheelchair, if you are in the same situation, then there are a few things you need to keep in mind. When it comes to flying wheelchairs, it depends on the airline whether you are happy to give your wheelchair to British Airways or take it on board.

The simple answer to this question is no because British Airways requires the wheelchairs free of charge. Also if if you are not comfortable with your wheelchairs then British Airways will provide you with new wheelchairs and this facility is free too.

Wheelchairs, scooters and other mobility aids are considered aids, so it doesn't pay according to your baggage allowance and there are usually a few types of wheelchairs that British Airways will accept. For those customers who want to take their mobility aids with them to the cabin, in this case British Airways makes sure that they store the battery of scooters or wheelchairs in the hold of the aircraft. The types of aids are divided into 3 parts and these types of wheelchairs are: flatbar, non-foldable and collapsible

If you want special assistance then in this case you can simply contact British Airways customer service and ask for the special assistance like wheelchairs and you can also get it through online methods. But if you want to use a special support to the airport, then in this case this airline also offer you this facility for free.

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