How to claim lost bagage at Lufthansa

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Pile up information about Lufthansa Lost Baggage

If passengers who traveled with Lufthansa lost their Baggage during the previous trip, they could report the issue to the customer service team. If you have any further queries related to lost luggage claims, time frames, and more, we will advise you to check the given data.

What happens when Lufthansa loses your Luggage?

The travelers must wait at least 20 days if the Baggage needs to be included or completed. If the Airline is still looking for the missing bag within 21 days, they will consider it as lost Baggage. If the Lufthansa Airline loses its Baggage, passengers should submit the baggage receipts and list of the items carried in the lost Luggage after 21 days or attach pictures of their accepted items or belongings to make the process easy and straightforward.

Does Lufthansa compensate for lost Luggage?

Yes, the Airline compensates for the lost Luggage, for which passengers need to submit a claim to get compensation after 21 days of the lost luggage. To know more details, customers can connect with Lufthansa Customer Service.

How do I contact Lufthansa about lost Baggage?

Suppose a person faces inconvenience due to Lost Baggage. In that case, you must connect with the Airline customer support executive over the phone number 516-738-4422, and it will take some time to link the call with the representative. The customer should wait a while to connect with them; once the call gets associated, kindly share the lost baggage details like luggage check-in receipts and pictures of your carried items or belongings. This will help the Airline lost baggage Assistant to recognize the Luggage easily.

Fill out the Baggage Form 

The steps required to be followed to submit the request and complaint for the lost or delayed baggage are mentioned here for you.

  • Visit the airline's official website and look for the 'My Booking' option given on the airline's homepage.
  • A drop-down menu will appear on the screen, where you need to search and select the option of 'Delayed or Damage Baggage.'
  • You will get redirected to the baggage page, where you have to select the option of 'Report a delay or lost baggage.'
  • You will get redirected to the new page, where you need to 'Add your flight details' and proceed by entering the flight date and the booking reference code of their flight.
  • Once you get in, you need to provide the baggage tag number and more.
  • Once all the details are complete, do a quick recheck before the final submission of your form. 

The airlines will connect with you to give you a time limit to search and deliver the baggage to you.

How do I report lost baggage on Lufthansa?

There is an online form available to report lost baggage with Lufthansa Airlines, which can be filled with the provided steps:

  • First, you need to reach the homepage of Lufthansa,
  • Then tap on the “Help & Contacts” option,
  • Open the drop-down menu of “Baggage and Personal Items,”
  • Choose the “Loss of Personal Item” option,
  • On the appeared page, you will find the lost and found form,
  • Open the form and add the suitable details that are required,
  • Then tap the Submit button, and your lost baggage will be reported at Lufthansa Airlines. 

How do I contact Lufthansa Lost and Found?

A person who must contact the Lost and Found department at Lufthansa Airlines and is wondering how to approach the same can consider calling on the phone number +1 (516) 738-4422. You will get an official person with whom you can communicate and state your concern about a lost and found item, and the official will guide you further as needed. 

How can I claim lost Baggage at Lufthansa?

To initiate the lost baggage claim request, it is mandatory to report the Baggage Irregularity Report with the Lufthansa customer service within seven days of the arrival of the scheduled flight. If you are wondering How can I claim lost Baggage at Lufthansa, kindly check the given details.

  • Travelers can either report the issue at the Lufthansa Baggage Counter at the Airport or Lufthansa Customer Service Counter at the Airport.
  • Customers can also use the contact form to file the lost baggage complaint, accessible on the official website.
  • It would be best if you headed towards the Lufthansa website.
  • Kindly tap on the contact us icon to see the contact form and other contact ways.
  • Click on the contact form link to share the details like last trip details, lost baggage receipts, and attach proof, submit the form.

How long does it take Lufthansa to find lost Baggage?

Airlines try to find the mishandled bags and return them to their travelers. Otherwise, the Airline attempts to figure out the 80% lost Baggage within 36 to 48 hours and return it to its owners undamaged. Which 15 - 16% are considered damaged and arrived at the destination Airport and 4% are deemed stolen or lost.

Does Lufthansa compensate for delayed baggage?

Yes, Lufthansa Airlines compensate the passengers for delayed baggage. If you had submitted a report for the delay of your baggage and received the bag, then you can ask for compensation from the airlines for the inconvenience you have faced. 

How much does Lufthansa pay for the delayed Baggage?

Lufthansa issued some guidelines under which clothing replacement and toiletries cannot be reimbursed for lost Baggage. The Airline returns the lost baggage amount of Euro 1500 to the passengers to recover the customer’s loss. Expensive items such as Jewellery, money, or laptops are excluded from the liability.

How do I claim compensation for delayed baggage on Lufthansa?

If there is a delay in receiving your baggage on Lufthansa, you can submit a claim after 21 days of reporting the baggage. You can request the delayed baggage compensation with the help of the following options:

Delayed Baggage Form

Lufthansa has given an online form to fill out when you like to claim compensation for your delayed baggage; here are the steps that you should follow:

  • Open the Lufthansa’s Help & Contacts page on your device,
  • Next, you have to tap on the “Receipts, Feedback & Complaint” option,
  • Click on “Complaint about baggage irregularity,”
  • Then choose the “Report Delayed Baggage” link,
  • You have to first add your flight details on the form,
  • Next, add your baggage details,
  • Mention the passenger info,
  • And then, view the mentioned info and submit the claim. 

Contact Customer Service

You can also reach an executive at Lufthansa customer service to submit a claim concerning your delayed baggage. Keep the flight details and baggage info handy and adhere to these instructions:

  • You have to call on the number: 1 (800) 645-3880,
  • Next, pick the option to forward your call to an executive,
  • Then you can ask the executive to submit the compensation request stating the delayed baggage issue,
  • The executive first takes your flight info for submitting the claim,
  • And then you need to share the baggage info,
  • With this, your compensation request for the delayed baggage will be submitted to Lufthansa Airlines.

How much does Lufthansa pay for lost luggage?

The highest sum reimbursable for your lost or delayed baggage, or total loss of luggage, is around €1,500. In the event of verifiably new things, the original price will be reimbursed; in the case of worn items, a fair value will be reimbursed.

How long does Lufthansa take to return lost luggage?

Most of the lost luggage is discovered within the first 24 hours. The airline's representative will call you as soon as your luggage arrives at your destination airport to arrange a delivery time. The travelers need to make sure that they have reported the issue on time to claim compensation for the same, but the airlines will ask you for the time of up to three weeks to find the baggage. 


If your luggage doesn't reach the destination with you, in that case, make sure that you file a complaint with the airline at the airport. This is because the airlines have a strict time limit for the passenger's baggage to arrive at their destination and the time till which they provide them with compensation. That is why it is necessary for passengers to be quick with the baggage complaint with the airlines.

Yes, the airlines provide passengers with compensation for their lost or damaged baggage, but travelers need to be quick with their reports and complaints. The deadline for reporting damage to delayed luggage is 21 days after you reach your destination. If your luggage is missing, you have two years to report your loss. In this instance, you may only file a compensation claim after 21 days.

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