How to report Damage/Delayed Baggage on Cathay Pacific

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Baggage claims made easy at Cathay Pacific Airways.

Hong Kong is one of the most visited tourist spots worldwide. Cathay Pacific, being the flag carrier of Hong Kong, provides flight services to a large number of people traveling to/from Hong Kong. Cathay Pacific takes utmost care of all of its travelers' baggage, but sometimes accidents might happen. In such situations, Cathay Pacific gives its travelers a refund for the delayed, damaged, or lost baggage. Take a look at the details to claim baggage at Cathay Pacific Airways.

How do I file a claim for damaged/Lost luggage on Cathay Pacific?

If you have received damaged luggage or your luggage was lost while traveling with Cathay Pacific Airways, then you can claim your luggage. Every airline, including Cathay Pacific, is obliged to search and deliver the luggage to the travelers; if not, then they must give a refund. The steps required to claim damaged/lost baggage are:

  • First, report a file about the damaged/lost baggage at the airport's Baggage service counter.
  • They will provide you with a unique reference number to track the status of your report.
  • If you haven't received your baggage within 21 days of filing the report.
  • Go to the website of Cathay Pacific and fill out the Online baggage claim form.
  • You will then receive a confirmation email regarding your claim.
  • The airline will review the claim request and accordingly start the refund process.

What is the deadline for claiming damaged baggage on Cathay Pacific?

Travelers who want to get a claim for their baggage at Cathay Pacific Airways must file a baggage irregularity report at the local baggage service office within seven days from the date of arrival. Filing a report at the local baggage counter is important to start the process of claim because, without it, you will not get the unique reference number for submitting the claim form.

Cathay Pacific Lost Baggage Policy:

Cathay Pacific handles all the checked baggage of its passengers with utmost care, but sometimes accidents can happen. In such situations, passengers should know what and what not to do. The damaged/lost baggage policy of Cathay Pacific Airways are:

  • Passengers must report the delayed, damaged, or lost baggage to the local baggage service counter at the airport or speak to an agent over-call within seven days of arrival.
  • The damage report must be filed within seven days of receiving the baggage.
  • In order to make a claim, a damaged/lost report must be filed, and the passenger must have a Report File Reference.
  • The report file reference number is required to fill out the baggage claim form at the Cathay Pacific website.
  • A refund can be claimed if the baggage is not found within 21 days of reporting the complaint.
  • If Cathay Pacific doesn't respond within two months, claims can be filed with the Spanish Aviation Safety Agency.

Can I claim insurance for damaged luggage on Cathay Pacific?

Yes, you can claim insurance for damaged luggage on Cathay Pacific. If a traveler has private insurance coverage for the luggage, a claim should be lodged with the insurance company. For travelers whose baggage was either lost or damaged anywhere between the departure and arrival airport, Cathay Pacific is liable to pay a refund for the baggage.


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