How do I contact AeroMexico if I lost my luggage?

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Lost Baggage? Get Back on Track with Aeromexico's Helpline"

While you travel with Aeromexico, if you lose your baggage, the airline ensures you receive them as early as possible. Besides, as per the Aeromexico lost baggage policy, you can also claim for the lost item based on several factors. Check out the complete blog below to know more: 

What happens if Aeromexico lost my luggage   

The airline's main aim is to offer unique and elite-class services to travelers at affordable prices. People who have lost their luggage at the airport and have reservations with Aeromexico Airlines can easily claim compensation. If the traveler's luggage gets delayed or damaged after deboarding the flight, they can easily claim it. One can go to the baggage claim center at the airport and claim the lost item. The other way is to claim through the airline's official phone number. 

How do I contact AeroMexico about lost baggage?

There are various situations at the airport when customers can lose their baggage at the airport. The baggage can get delayed, damaged, lost, or misplaced, so in that case, they can contact the airport. The process of sending email is given here below:

  • Open the email and move to the "Compose message" option. 
  • Text all the baggage related to
  • After that, mention the subject of the email. 
  • You may also drop your contact number. 
  • Attach the images, files, and documents to provide support and evidence for the issue. 
  • Send the email. 
  • The airline's representative will respond to your queries within 24 hours. 

What is the number for AeroMexico lost and found?

People with busy schedules and cannot go to the airport for tiger lost luggage can easily contact the lost and found airlines through the official phone number. By connecting over a phone call, you will be able to get accurate solutions and also will be able to explain the issue by selecting the preferred language. 

You will be required to call the official lost and found number. After that, you need to carefully listen to the on-call commands and then choose the option of baggage claim. The call will get on hold for a short while, and the agent will soon be available to answer it. The traveler must give all the details of their lost item/ luggage (such as weight, size, color, etc).

Lost and Found office contact number: 1-800-237-6639

How to claim your baggage with Aeromexico? 

If you lose your baggage, the first thing you need to do is contact the baggage service office at the airport within 24 hours after arriving. Visit the Aeromexico lost and found department and immediately claim the items you lost. Ensure to fill out the PIR( property irregularity report) at the airport or online. Besides, if you left the airport, proceed with Aeromexico baggage claim online or call the Aeromexico lost baggage number 1-800-237-6639 or 1 55 5133 4000. Here is the detailed procedure: 

Claim your baggage online: 

  • Get on the official website of Aeromexico and look for the lost and found page 
  • There, locate the lost and found baggage claim form and open it
  • Fill in all the relevant details about the lost item
  • You can also attach any relevant document if needed
  • Once done, submit the form for the Aeromexico team to review
  • After form is submitted, note the tracking number you received 

Contact Aeromexico lost and found 

You can also call the Aeromexico lost and found department at 1-800-237-6639/+1-802-432-2552 or 1 55 5133 4000(Whatsapp). Once connected with the representative, share the lost and damaged baggage scenario. You can provide the baggage details so the team can locate them soon. You can ask for the tracking numbers to check the status of your claim. Additionally file an Aeromexico Baggage damage claim via email at or chat with the airline at Lets chat. 

How to track lost and damaged baggage? 

Once you claim your lost and damaged baggage, you can track complaints online anytime. For AeroMexico Lost Baggage Tracking here are the steps you can follow:

  • Head to the official web portal of Aero Mexico
  • Go to the three bars menu and click on the travel information button
  • Click on the tab 'baggage' and proceed with the option 'Track your baggage.'
  • Again click on the link 'Track your baggage.'
  • The tracking page will open up on the screen
  • Enter the tracking code of 10 digit and the last name
  • Once done, click submit button at the bottom

How to get compensation from Aeromexico for Lost bagagge 

Passengers who have lost their luggage at the airport might be looking for compensation from the airlines. If they wish to get the compensation, they must fill out the 'baggage claim and compensation' form. The process of filling out the form is mentioned here below: 

  • The first step is to move to the website of Aeromexico Airlines. 
  • After that, click on the "Contact Us" link. 
  • Now a new page will open on-screen. 
  • Click on the "Claim and Compensation" form. 
  • Fill out the form and submit it. 
  • Provide all the explanation of luggage in words. 
  • Now the airline's team will get in touch with you soon. 

What to do if i lost my baggage at Aeromexico  

Customers need not get worried if they lose their baggage at the airport because the airline has a policy and T&C for it. If the customer has lost the baggage at the airport due to the fault of the airline and their staff, then they can easily claim it. But if you have lost the cabin bag somewhere in the airline, immediately connect with the customer support team of the airline or at the lost and found office.

How to get compensation for delayed baggage? 

If you don't get your baggage, it's time to claim compensation. How do I get compensation for Aeromexico delayed baggage? You can claim compensation for hygiene products you used while the item was lost; fill out the reimbursement form online. Moreover, if you don't receive baggage and want to claim compensation for the full item, fill out the inventory and request forms. Submit the claim form for the Aeromexico team to review, and based on the value you declare, they will compensate you. However, the amount is subject to specific terms and conditions. 

Conclusion: Reading the information above, hopefully, you will learn all the details related to Aeromexico baggage claim, lost and found number, compensation, etc. For more information or any questions, speak to the Aeromexico team at 1-800-237-6639 anytime. 


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