How do I claim compensation for delayed baggage Air France

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Know Your Options: How to Get Compensation for Delayed Baggage on Air France

If you arrive at the airport and your luggage is delayed, Air France can provide you compensation based on various factors. In this article, we will discover all the relevant details and walk through them to stay updated.

Does Air France compensate for delayed baggage?

Yes! Air France does compensate for delayed baggage. However, you must declare the missing item as soon as you arrive at the airport. You can declare the missing item online by using the form within 48 hours after arrival or at the airport by filling Property Irregularity Report (PIR). Or you can also declare it before leaving the airport at the AIR FRANCE KLM baggage office. 

Once you declare the missing baggage, For basic expenses like hygiene products or clothing you purchase in the absence of your luggage, you can submit the reimbursement within 21 days after receiving the baggage. Besides, if you don't get your baggage within 21 days, you can claim compensation against the inventory you have shown for missing items. 

How do I ask for compensation from Air France?

While traveling with Air France, you will get different services and in-flight facilities such as assistance for disabled passengers, flight reservations with miles, etc. After making the booking and before completing the trip, if you face any trouble, such as a delayed flight, lost or damaged baggage, not getting any mentioned facilities, etc., you can also ask for compensation. To ask for compensation from the representatives, you have to call this number +1 800 237 2747 and then select the language in which you are comfortable connecting. While connecting with them, you will get details about the time it takes to get compensation, the amount you will receive, policies of compensation, etc. 

How do I claim compensation for delayed baggage in Air France?

If you want to claim for necessities like hygiene products or clothing you have made without baggage, you can submit the reimbursement online at Ensure you have receipt of all the items. 

Besides, if you don't get baggage in 21 days, fill out the inventory and request form using the link online baggage tracker. After filling out the forms, you can further submit the claim by using the link here Once you submit the claim, Air France will review it, and based on the inventory value you declared, they will compensate you. 

How do I get compensation for an Air France Cancelled flight?

On the flight departure date, if airlines cancel your flight due to faults such as less staff, air traffic, technical glitch, etc., you can apply for compensation and get your money back. To apply for the compensation conveniently, you must use the official website of Air France you want to know about the detailed process, then go through the below points. 

  • Reach the website of Air France 
  • Next, look for the contact us page 
  • Now choose the delayed or cancel flight option and then Request a Compensation option.
  • Following this, a form will appear in which you must mention your departure details.
  • After this, you must mention the contact details and other relevant information in the form and send it.
  • The representative related to the claim or compensation will contact you. 

Air France Cancelled and Delayed Flight Compensation Policy

Airlines are not required to pay compensation if the delay or cancellation is due to extraordinary circumstances. These events, such as bad weather, strikes, or political unrest, are beyond the airline's control.

Moreover, Air France is subject to EU Regulation 261/2004, meaning passengers are entitled to compensation if their flight is canceled or delayed. Your compensation depends on your flight's distance and the delay's length. So, there is a policy about it; you need to read it correctly.

Canceled flights

If your Air France flight is canceled, you are entitled to:

  • A full refund of your ticket.
  • The option to be rebooked on an alternative flight to your destination.
  • You may also be entitled to compensation if you choose not to be rebooked.
  • The amount of compensation you are owed for a canceled flight depends on the distance of your flight:

Flights up to 1,500 km: €250

Flights within the EU of more than 1,500 km and all other flights between 1,500 and 3,500 km: €400

Delayed flights

If your Air France flight is delayed by 3 hours or more, you are entitled to:

  • If necessary, assistance, such as food, drinks, and hotel accommodation.
  • You will get compensation when the flight is delayed.

The amount of compensation you are owed for a delayed flight depends on the distance of your flight and the length of the delay:

  • Flights up to 1,500 km: €250 if the delay is at least 3 hours
  • Flights within the EU of more than 1,500 km, and all other flights between 1,500 and 3,500 km: €400 if the delay is at least 3 hours
  • Flights not falling under A or B with a delay beyond four hours: €600 if the delay is at least 4 hours.

What are the compensation rules for delayed baggage on Air France?

  • Travelers can report the missing bag or item by filling out the lost baggage form within 48 hours of departure. The claim form can be found on the official website of the airline.
  • Passengers have baggage receipts with them which get allotted to them at check-in time.
  • You may get eligible for compensation if your baggage gets lost or gets damaged in transit. You need to file a claim within seven days after the receipt of your damaged luggage was issued to you.
  • The passengers are allowed to ask for the delayed baggage after the 21 days counted from the arrival time of your flight.
  • The passengers didn’t have to follow any time limit to report the lost baggage, but it is advisable to address the claim or compensation for the same on a priority basis. They need to make sure that the airlines acknowledge their issue so that they can proceed with the same.
  • Or they can also connect to the customer service representative of the airline and get assistance for their lost or delayed baggage. 

How long does it take Air France to pay compensation?

The time taken to get compensation will vary as per the destination of your flight and other Air France compensation policies. If you need details about the compensation policies of Air France, then you must go through below. 

  • You will get compensation within seven to ten working days. 
  • You will be able to receive complete compensation if you make the check-in successfully and your flight is delayed for more than 3 hours, or if your first flight is delayed due to which you missed your connecting flight, then you can apply for the compensation. 
  • You cannot get any compensation if the flight is delayed due to any natural issues such as bad weather, air traffic, or other natural issues. 
  • After check-in in your luggage successfully, if you lose your baggage or you find your bags are damaged, the airlines will pay your compensation as per your damage. 
  • If the flight you have booked is overboard and you have been denied check-in, then the airline will provide you compensation, or you will get a travel voucher in the form of compensation. 
  • At the time of making the reservation, if you add any services for Chile passengers or special assistance for disabled passengers in your bookings but you will not able to get them, then you can apply for compensation. 

How long to wait for Air France flight compensation?

The time taken to get the compensation with Air France will vary as per your destination and why you applied. Still, you will get the compensation within seven working if you have any domestic bookings, and if you have any international bookings, you will get compensation within ten working days. 

How much can I get reimbursed for delayed luggage from Air France?

In case you don't find your baggage within 21 days, you can get reimbursement of up to €1,607 (maximum amount set by the Montreal Convention, subject to currency fluctuation) after submitting the receipts (including invoice, proof of purchase). 

In case the value of the item in your baggage is more than the maximum compensation amount, that is €1,607; you can declare the value. In that case, you will have to pay an additional fee to increase the compensation amount limit. 

How to track delayed baggage by Air France?

If you want to track the status of your delayed items, you can visit the link here to track your baggage. Enter the claim reference number and name, and click on submit. You get a claim number after submitting your missing items online or at the airport by visiting the Air France baggage office. Besides, you can also talk to the Air France representative directly at 1-800-237-2747.

Conclusion: By reading the information above, you can get compensation for your delayed baggage anytime without any hassle. Moreover, if you have any issues or need further details, visit the page Furthermore, you can also contact Air France directly or the baggage office in your country in case you need additional help after submitting the delayed baggage request. 


Air France wishes to be the best airline for the people, which is why they try their best to ensure they get the best assistance in every aspect. There are times when people don’t get their baggage even after landing at the airport. It often happens due to the fault of airlines. However, the airline; staff will always help people get their luggage back, or if they didn’t get their baggage or receive a damaged one, then they have the option to ask the airline for compensation. The airline does provide compensation to the people as per their baggage cost or the cost of a particular item in case of loss or damage.  

Airlines always try their best to speed things up for the passengers, be it for the reservation or to get compensation for their flight tickets. So, if travelers have lost their baggage, the staff will try their level best to make sure they get a complete refund of their baggage as soon as possible. Still, Air France might take up to 10 weeks (65 weeks) to credit the compensation amount in your given account. 

The airlines usually give you an average time limit in which they can find your baggage and get back to you in 21 days, counted from the day when the request is made. Each time you have inventory in your baggage is used as a basis to calculate the amount of compensation. If you can show the invoice as proof of your purchase, only then will the airline issue the compensation amount, and it can exceed €1,607, as it is the maximum set limit for the baggage claim by the Montreal convention. 

The airline does give a buffer time to the passenger in which they will find and return their baggage. However, if the passengers don’t get their luggage after 21 days, the airline will compensate with the maximum amount of € 1400 +expenses incurred. 

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