How to request for compensation from ITA Airways

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Accumulate information on ITA Airways Delayed and Cancelled flight compensation.

While traveling with ITA Airways, if your flight is delayed for more than 3 hours, then every passenger has the right to compensation. You can request your compensation in many modes, and if you require assistance, contact customer service.

How do I file a claim for ITA Airways compensation?

To claim compensation from ITA Airways, you can visit the official website or open the mobile app. You can use the online method at any time and from anywhere with the help of your cell phone and laptop. Below are the steps to use the method:

  • Go to ITA Airways' official website.
  • Click on the "Help Center" button on the home page.
  • Tap on the "Fill compensation form" from the options.
  • After that, you have to write your flight details and the other necessary information. 
  • Then the airline will verify the details and provide you with the compensation within a few days.

How do I get help to claim a Cancelled ITA flight?

If you need help from ITA Airways regarding your canceled flight, you can contact customer service through two easy mediums. To know about the methods, you can read the given information:

  • Through telephone number - You can call the airline on their customer service telephone number to get help regarding the claim for a canceled ITA flight. Connect to a live executive and provide the ticket information, then they will provide the information to assist you with the process.
  • Through Email - You can get assistance from ITA Airways to claim a canceled flight through the customer service email. Type an email with your flight details and mention your issue, then send it to "" Then, the airline will verify the flight details and will give you a response within 30 days.

How long do I have to claim ITA Airways compensation?

The airline will provide you with compensation for your delayed flight if you apply for it within 24 hours. To claim your compensation, you can visit the official website or send an email to their customer service official address.

How do I email compensation to ITA Airways?

While traveling with ITA Airway, if any traveler gets any issues such as the flight being delayed, unable to receive any mentioned service, delay or lost baggage, do not get a refund on time, etc., they can apply for compensation. There are different options available, using which they can apply for compensation and email ID them. While using the email mode, they can also attach the compensation-related documents. To send the email, they have to tap on this After that, compose an email in which they have to mention your complete query and attach the compensation-related file. Then send that email, and they will receive the revert within 24 hours of sending it. 

Can I get compensation for a delayed ITA flight?

Yes, ITA Airways will compensate you if the flight is delayed for more than 3 hours, and if your flight is canceled 14 days before the departure, you can apply for a refund and compensation.

How do I claim my ITA flight delay compensation?

On the flight departure date, if airlines delay the take-off due to less staff, air traffic, technical glitches, etc., you can apply for the compensation using the claim and compensation form or by contacting the customer service team. If you do not know about those ways, you can go through them below.

Through the website: The most convenient mode to apply for compensation is using the online form, and you will get this form on the official website of ITA Airways. If you do not have information about the step-by-step process, you can go through the points below. 

  • Navigate the ITA Airways official website. 
  • Open the Contact Us page and select the Claim & Compensation section
  • Mention the travel details and then fill out the reason for the compensation
  • Next, give your contact information and other necessary information
  • Last, submit that form, and you will receive the email of successfully applying for the compensation.

Reach out to a representative: To apply for compensation for delayed flights, you can also get help from the customer service team of ITA Airways, and they will also help you to know about delay compensation time, policies, amount, etc. For this, you have to make the call to the mentioned number +1 888-651-0754 and then form the IVR options to select that which is relevant to your queries. The IVR-related representative will take the call and help you file the claim. 

How long does the ITA flight have to be delayed to get compensation?

If the passenger reaches their destination after 3 hours of the scheduled time, they are entitled to compensation. But in case if the flight takes off even after 4 hours of scheduled time and reaches the destination 2 hours 59 minutes late, then you are not entitled to get the compensation. ITA Airways will only provide compensation if the delay arises due to the airline's fault; if the delay arises due to any natural fault, then travelers are not entitled to compensation.

How much compensation can I get for the delay at ITA Airways?

The amount that you will receive for flight delay will vary as per the delay time, but still, if your flight is delayed for more than 3 hours, you will be eligible to receive compensation between 580 USD and 620 USD. You will receive this amount within 12 working days, but if you are unable to receive the compensation in the given period, then you can reach the customer service team, and they will guide you in the most convenient manner. 

How do I contact ITA Airways about refund?

If you want to communicate with the airline regarding the refund, the quickest mode is to call the airline on their telephone number and talk with a live executive. You can explain your issue and get an immediate response to your issue. Following is the process to call ITA Airways:

  • Place a call to ITA Airways telephone number (39 06 8596 0020).
  • Pick your language and press the button to talk to an executive.
  • After that, once you get in touch with someone, you have to share your flight details with them and discuss your query.
  • Then the customer service executive will provide you with all the related information and help you with the compensation.


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