How do I get a refund from Turkish Airlines

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A complete guide to getting a refund from Turkish Airlines

Canceling a flight comes with the worry of losing the ticket money. That's why Turkish Airlines tries to make customers' journeys hassle-free. Hence, if any passenger has canceled with the airline, they can request a refund. The travelers can request a refund from the official website and with the help of customer service. Check the article below to know all details about refunds with Turkish Airlines.

Ways to get a refund from Turkish Airlines?

The first step is opening the official website and requesting a refund online. From there, you can continue to follow the online process or by calling the airline's customer support. Here are the steps to get a refund from Turkish Airlines online: 

  • Once you land on the airline's official website, click on the Manage Booking option.
  • Now type the flight confirmation code and passenger's last name in the given space.
  • You can see the booking with the airline.
  • Cancel the reservation if you haven't canceled it yet.
  • After that, click on the Request Refund button.
  • Fill out the refund form with the required information.
  • Select the mode by which you want to get the refund.
  • Submit the form to get a confirmation email from the airline.

The live representatives check the form and verify your request. Then they initiate the refund providing the refund status in the email. Additionally, you can also fill out a form given on the contact page of the airline requesting a refund. Ensure to provide the details correctly to make the process easy for the customer support staff. Besides, you can directly call the airline to initiate the read.

Can I get a full refund on Turkish Airlines?

Yes. You can get the entire refund amount from Turkish Airlines after canceling a flight. If the passenger cancels the flight within 24 hours of the flight booking, it is possible. Besides, the customer can also request a full refund if-

  • the airline has canceled the booking without any prior notice; you can ask for a full refund from the airline.
  • the flight is delayed for more than 3-5 hours and affects the travel schedules, so you can cancel the booking for free and ask for a full refund.
  • a delayed flight has resulted in missing your connecting flight, then you can ask for a complete refund from the airline.
  • the airline had to shift your booking with another airline due to overbooking; you can cancel the reservation and demand a full refund.

So, in the above-stated case, you can get a full refund from the airline and rebook the flight whenever you want. If you have already reached the airport and the flight is canceled, you can show the screenshot of the airplane board and demand a refund from the customer support desk.

How long does it take to get a refund from Turkish Airlines?

The airline usually initiates a refund after experts verify the refund request. It takes 7-10 business days to credit the refund to the bank account. However, some factors determine the time of your refund with Turkish Airlines. Below are the factors that may affect your refund timing-

  • If you have paid the amount using a credit card, you can get the refund within 3-5 working days.
  • If you have used other payment methods to pay for the ticket, it may take 10-20 days to credit your refund.
  • Your bank type also plays a vital role in getting your refund on time. If the refund takes longer than expected time, you can contact the bank and know the status.

Does Turkish Airlines have a 24-hour cancellation policy?

Yes, the airline has a 24 hours cancellation policy. According to this policy, if a passenger cancels the booking within 24 hours of booking the flight, they can claim for a full refund provided-

  • There must be a 7-day gap between the departure and booking date of the airline.
  • The 24 hours policy is not applicable on the reservation booked under Miles&Smiles Program and after canceling the Group Booking.
  • The passengers do not get a full refund on eGift Certificates, Electronic Vouchers, and Travel Credit Vouchers.
  • You are not required to pay any cancellation charges after canceling the flight within 24 hours of booking the flight.

 Can you cancel your flight on Turkish Airlines?

You can cancel the flight with Turkish Airlines 1 hour before departure. Below are some cancellation policies of the airline that helps you to get a refund from the airline:

  • The airline offers you the option to cancel the flight and request a refund from the airline on a refundable fare.
  • If you have reserved a non-refundable ticket, you can ask for a refund only in emergency cases. The passengers can get a full refund on non-refundable bookings if they cancel the flight within 24 hours of booking.
  • The airline charges a cancellation fee depending on the ticket type. The approx. The cancellation fee of Turkish Airlines is $250-$300.
  • The cancellation fee is subject to the mode of payment you selected when booking the flight ticket.
  • The cancellation charge is non-refundable, and you can request a refund on unused tickets only.
  • You can only cancel the booking from the platform where you have booked the flight ticket. Hence, if you have chosen any travel agency for ticket booking, contact them to cancel and provide a refund.
  • Online cancellation is not applicable to cancel the group bookings with the airline. You need to contact the customer support team to cancel the booking. 

These are the major cancellation policies you should know to get a refund from the airline. Turkish Airlines only allows refunds after you have canceled the booking. Once you terminate the reservation, you need to make the refund request within 60 days.

Hopefully, now you are completely aware of the refund policies of the airline. In case you have any questions regarding Turkish Airlines refund policy, feel free to contact the airline's customer support. The technical expert helps you with all the cancellation and refund-related issues. Besides, you can ask for help to drop a refund request over the phone call. Once you get your money from the airline, make another booking at a suitable time and make your journey memorable with Turkish Airlines.


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