How do I get a refund from Turkish Airlines

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A complete guide to getting a refund from Turkish Airlines

Canceling a flight comes with the worry of losing the ticket money. That's why Turkish Airlines tries to make customers' journeys hassle-free. Hence, if any passenger has canceled with the airline, they can request a refund. The travelers can request a refund from the official website and with the help of customer service. Check the article below to know all details about refunds with Turkish Airlines.

Can you cancel your flight on Turkish Airlines?

You can cancel the flight with Turkish Airlines 1 hour before departure. Below are some cancellation policies of the airline that helps you to get a refund from the airline:

  • The airline offers you the option to cancel the flight and request a refund from the airline on a refundable fare.
  • If you have reserved a non-refundable ticket, you can ask for a refund only in emergency cases. The passengers can get a full refund on non-refundable bookings if they cancel the flight within 24 hours of booking.
  • The airline charges a cancellation fee depending on the ticket type. The approx. The cancellation fee of Turkish Airlines is $250-$300.
  • The cancellation fee is subject to the mode of payment you selected when booking the flight ticket.
  • The cancellation charge is non-refundable, and you can request a refund on unused tickets only.
  • You can only cancel the booking from the platform where you have booked the flight ticket. Hence, if you have chosen any travel agency for ticket booking, contact them to cancel and provide a refund.
  • Online cancellation is not applicable to cancel the group bookings with the airline. You need to contact the customer support team to cancel the booking. 

Does Turkish Airlines have a 24-hour cancellation policy?

Yes, the airline has a 24 hours cancellation policy. According to this policy, if a passenger cancels the booking within 24 hours of booking the flight, they can claim for a full refund provided-

  • There must be a 7-day gap between the departure and booking date of the airline.
  • The 24 hours policy is not applicable on the reservation booked under Miles&Smiles Program and after canceling the Group Booking.
  • The passengers do not get a full refund on eGift Certificates, Electronic Vouchers, and Travel Credit Vouchers.
  • You are not required to pay any cancellation charges after canceling the flight within 24 hours of booking the flight.

What is the cancellation rate for Turkish Airlines?

The flight can also be canceled by Turkish Airlines; when that happens the Airline will entertain you with a proper refund. The cancellation rate of Turkish Airlines is 11.11% for domestic and 0.69% for international flights. After the cancellation, you can contact the customer service executives and provide them with all the ticket details so they can help you accordingly and compensate for the inconvenience. 

Is it possible to get a refund from Turkish Airlines?

You can definitely get a refund from Turkish Airlines if the flight ticket was canceled according to the cancellation policy of the Airline. If you have canceled the flight before 12 hours of scheduled departure, then there will be no cancellation fee. However, any cancellation before 1 to 12 hours of the scheduled flight requires a cancellation cost. 

How often does Turkish Airlines cancel flights?

The more the Airline canceled the flight, it affected their image and eventually made them less trustworthy. But there are very few instances of Turkish Airlines where they have made cancellations and make sure that the travelers do not get through any inconveniences. Usually, the Airline cancels 4 flights in 24 hours and informs beforehand so the travelers face the least problems and troubles. 

Can you get full refunds from Turkish Airlines?

It depends on the situation when you cancel your Turkish Airlines tickets and claim the refunds. Usually, in two basic scenarios, you will be eligible for full refunds.

  • When you have canceled your Turkish tickets within 24 hours of reservation, and the trip length is above 7 days,
  • Because of any controlled cause, Turkish Airlines denied you the use of the services; you will receive complete refunds in the same payment modes.

How do I get a refund from Turkish Airlines?

Turkish Airlines is a reliable Turkish flag carrier that flies to over 125 countries worldwide. Turkish Airlines offers refunds to eligible passengers only in some cases. Refunds in Turkish Airlines are also based on relevant conditions, which you should know about before making any claims. However, the simplest way to get a refund from Turkish Airlines is to raise the "ticket refund request" online or by calling the customer agents and inquiring about the same. Also, with the instructions given, you can easily get refunds from Turkish Airlines.

  • Go to the Turkish Airlines website:
  • From the Help Center, visit the Frequently Asked Questions columns.
  • You can now choose the online "Ticket Refund Request" form and fill out your tickets that have been canceled.
  • Mention your reservation code and ticket number.
  • Fill out your name, email, phone number, and any valid documents for the refund.
  • You should also choose the communication mode, email or phone, in which you need confirmation for the refunds.

Ways to get a refund from Turkish Airlines?

The first step is opening the official website and requesting a refund online. From there, you can continue to follow the online process or by calling the airline's customer support. Here are the steps to get a refund from Turkish Airlines online: 

  • Once you land on the airline's official website, click on the Manage Booking option.
  • Now type the flight confirmation code and passenger's last name in the given space.
  • You can see the booking with the airline.
  • Cancel the reservation if you haven't canceled it yet.
  • After that, click on the Request Refund button.
  • Fill out the refund form with the required information.
  • Select the mode by which you want to get the refund.
  • Submit the form to get a confirmation email from the airline.

The live representatives check the form and verify your request. Then they initiate the refund providing the refund status in the email. Additionally, you can also fill out a form given on the contact page of the airline requesting a refund. Ensure to provide the details correctly to make the process easy for the customer support staff. Besides, you can directly call the airline to initiate the read.

How long does a Turkish airline refund take?

Once you are done making the refund request, a refund will be initiated by the Airline after going through all the verification of documents and cancellation. However, the time the refund will take to reach you depends on the payment method used during the booking of the flight ticket. If you have paid for the tickets online, then it will take seven to ten days, and if the payment was made with cash or card, then the refund will be reimbursed within fifteen to twenty days. 

These are the major cancellation policies you should know to get a refund from the airline. Turkish Airlines only allows refunds after you have canceled the booking. Once you terminate the reservation, you need to make the refund request within 60 days.

Hopefully, now you are completely aware of the refund policies of the airline. In case you have any questions regarding Turkish Airlines refund policy, feel free to contact the airline's customer support. The technical expert helps you with all the cancellation and refund-related issues. Besides, you can ask for help to drop a refund request over the phone call. Once you get your money from the airline, make another booking at a suitable time and make your journey memorable with Turkish Airlines.


Suppose you have canceled your flight tickets by calling the customer agents; you can ask them for a refund. You have to contact Turkish customer center at (800) 874-8875 and tell them about your booking reference code/ticket number and surname. Similarly, you should also tell some other details like Phone, email, address, and the cancellation number if available. After listening to all the details on the call, Turkish Airlines executives will help and assure you that wait for some business days to get your money back after the cancellation.

Yes, Turkish Airlines allows full refundable amounts when you meet all the eligibility criteria. So, while canceling the tickets, you should also check the criteria by referring to the important policies. However, the given refund rules will help you in analyzing whether you will get full or partial refunds.

  • You will get a full refund if you cancel Turkish tickets during the risk-free period.
  • For any genuine severe medical concerns, you cannot resume Turkish flight services; you will receive full refunds after the documents submissions.
  • Similarly, if any death cause occurs in a close family member, Turkish will refund your amount as per the rules.

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