How do I get a refund from Malaysian Airlines

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Grab the details How do I get a refund from Malaysian Airlines

Malaysian airlines are the flag carrier airline in Malaysia as well as a proud member of the Oneworld airlines alliance. The airline is rated four-star for providing the customer with the best in-flight and airport services. The airline's staff is highly professional and has the best customer service. The airline offers both domestic as well as international flights to its customers. The 24*7 customer service of the airlines helps the passengers in the best possible way. If you wish to get a refund of your canceled flight ticks in that case, you can connect with the agent of the airline for the best and most reliable help. However, if you are confused about the procedure for getting the refund in that case, all you need to do is follow the information given here for you as follows.

How do I get a refund from Malaysian Airlines?

There are some steps that are required to be followed to initiate the refund from Malaysian Airlines.

  • To initiate the process of refund, get onto the official website of Malaysia Airlines. (or directly call at +1-802-432-2552)
  • After that, click on the ‘flight status’ option, fill out the details like the PNR number and the passenger's last name, and process further.
  • Once you submit all the details, you’ll get redirected to the refund request form.
  • Once you get onto the refund form, you have to fill out all the necessary details marked as (*).
  • The necessary details will be the passengers' first and last names of the passengers and the PNR number mentioned on the flight ticket.
  • Email address and other personal details such as the boarding and departing destination.
  • If you have a booking of multiple tickets, then click on add more and provide the details of the other passengers as well.
  • Once all the personal details are submitted, you have to provide the bank account details to initiate the refund.
  • Fill in all the details and submit the form to initiate the process of refund.
  • You can also connect with the customer service agent of the airlines at +1 800 552 9264 for US passengers or +44 (0) 3303650080 for UK passengers. 

How long does it take for Malaysia airlines to refund?

Malaysia airlines remit refunds to the passengers within 30 days counter from the day on which the refund is initiated. In case the ticket is purchased by the travel agent or an online travel agency. The airline will refund the ticket amount to the travel agent within 30 days from the travel agent's submission date.

Malaysia airlines refund policy

As per the refund policy of Malaysia Airlines, there are some rules required to be kept in mind before initiating the refund of your flight ticket.

  • As per the 24-hour policy, passengers are allowed to get a refund of their flight ticket if the cancellation was made within 24 hours of the scheduled flight booking.

  • If the cancellation were made after 24 hours of the risk-free period, the passengers would get a refund of their refundable flight ticket after deducting the cancellation charges.

  • If the cancellation was made by the airlines due to overbooking, then thy will provide a complete refund of the flight ticket to the passengers.

  • If the flight ticket was canceled due to a significant delay in the scheduled departure of the airline. Then as well, they will be liable to get a complete refund of their flight ticket. 

  • If the passengers cancel their flight ticket due to any medical condition, they will also get a complete refund of their flight ticket.

  • No refund would be given on the cancellation of a non-refundable flight ticket if the cancellation was made after 24 hours of a risk-free period. The airline will provide the passengers with travel credit for the future.

  • A complete refund of the flight ticket will be given on the cancellation of the flight ticket in the event of the passenger's death.

  • If the cancellation were made due to a delay in connecting flights, the airlines would provide a refund of the partial ticket amount to the customers.

Malaysia airlines refund Contact

You can contact Malaysia Airlines customer service by calling 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) for any query or to know whether you are liable to get a refund. Visit Malaysia's official website to contact the airline's representative from your country.

Malaysia Airlines cancellation policy

The cancellation policy of Malaysia Airlines helps you to cancel the flight ticket for a refund if you purchase a refundable fare ticket directly from Malaysia Airlines.

In the case of Non-refundable tickets, only taxes are refunded. The refund will be credited if you use a credit/debit card to book tickets. A cancellation fee might also apply in some cases. If you want to qualify for a refund, you must cancel the corresponding ticket within the deadline.

  • If you travel to or from the USA, you can cancel the ticket without any fee within 24 hours of booking. 
  • As per ongoing global uncertainty in the aviation industry, you can opt for a full refund if your flight is canceled or delayed. 
  • As per the policy, you can also avail of the 'Book now, Pay later' feature, which enables you to cancel the booking 4 hours before the flight departure.
  • If you cancel the ticket voluntarily, the airline will issue the travel voucher/open ticket with a validity of around one year.
  • In the case of a No-Show, the ticket value will be forfeited, and no changes will be permitted.

To get additional details, you can visit the Malaysia Airlines website or contact the airline at 1 300 88 3000 (In Malaysia) and +603 7843 3000(outside Malaysia).

Can I cancel my Malaysia Airlines flight and get a full refund?

Yes, If you travel to or from the USA, you can get a full refund after canceling the flight within 24 hours of booking, but the delivery date should be after seven days. For others, you can cancel the ticket and obtain a refund only if your ticket terms and conditions allow it. Generally, the airline issues a travel voucher/open ticket for your next trip. To request a refund, you can follow some worth mentioning points below. 

Follow the procedure below to request a refund. 

  • You can contact Malaysia Airlines' global contact Center at 1 300 88 300(In Malaysia) and +603 7843 3000(outside Malaysia) to find out if your ticket is eligible for a refund or not.

  • Alternatively, you can also visit the airline's customer support page, check your respective country's contact information, and submit the request to the airline online via the assistance request form.

  • You need to contact your agent directly for any refund if you book the flight ticket via a third party.

  • Once the refund request is shared, the airline will review it and process it based on applicable local and international regulations on your right, which apply during the current circumstances. 

  • For USA passengers, you can also contact at 1 800 552 9264, and For UK passengers, you can contact at + 44(0)3303650080 to get help with refund-related queries.

How much will I lose if I cancel a Malaysia Airlines flight ticket?

The airline has waived the cancellation fee per the recent guidelines for partially used and unused tickets. So what you lose will depend on ticket terms and conditions. Besides, if you travel to or from the USA, you will get a full refund if you cancel the flight within 24 hours of booking and the departure date is after seven days. Besides, you can also visit the link, the official website to get additional information.

Malaysia airlines cancellation fee

You must pay a cancellation fee if your flight is canceled after 24 hours. The cancellation depends on factors like flight duration, fare condition of purchased ticket, travel class of booked ticket, and the gap between the cancellation date and departure date. However, you might have to pay a huge cancellation fee if you cancel the ticket near the flight's departure time. You need to pay around $ 150 to $ 650 as a Malaysia Airlines cancellation fee if you cancel the ticket near the departure date.

However, if the flight is canceled, you are entitled to get a full refund irrespective of your ticket type. However, if your flight is cancelled for some natural reasons, the airline will not make any monetary compensation. Natural reasons might be bad weather, emergencies, or any natural calamity that delays the flight. However, the airline might provide food and beverages to compensate.


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