Sunwing Cancellation and Refund Policy

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A closer look at Sunwing Airlines Refund policy

Sunwing Airlines is a low-cost airline based in Toronto, Canada. It provides flight services across Canada and the United States to over 40 most popular vacation destinations across Central America, Mexico, Florida, and the Caribbean. Travelers often book their flights in advance to get the best possible deal, and sometimes, due to sudden changes in plan, they change or cancel the trip. If you are in a similar situation, then you must know Sunwing Airlines' refund policy before heading to cancel your flight. The refund policies are as follows:

  • Travelers can cancel their flight within 24 hours of booking the reservation free of any charge, and the total ticket amount will be refunded.
  • If the cancellation is made after the 24-hour leveraged time, a specific cancellation charge will be applied depending on the time of cancellation.
  • Restricted and non-refundable tickets are not eligible to claim a refund.
  • If a traveler cancels the flight due to bereavement reasons within 30 days of scheduled departure, then they can get a full refund.
  • Once the refund is requested, it will be credited to the original form of payment in 7 to 10 business days.

Can I cancel the Sunwing flight?

Yes, you can cancel your Sunwing flight if you have a non-restricted or refundable ticket, directly via phone call at Sunwing Airlines. Those who have booked the tickets via a third-party source must contact the source to cancel their flight. All cancellations can be made through the website, at the airport, or over the phone at Sunwing Airlines.

Will Sunwing give refunds?

Yes, Sunwing Airlines gives refunds for the refundable and non-restricted tickets. Travelers who wish to get a refund must apply for the refund after canceling their flight. If the flight was delayed for more than 3 hours or was canceled 12 hours or less prior to departure, then passengers can also apply for a refund. To claim a refund or compensation, travelers must submit the refund form within 48 hours after the actual departure time.

What is the Sunwing cancellation fee?

The cancellation fee at Sunwing Airlines depends on the ticket type, route of the flight, and time of canceling the flight. Following are the cancellation fees at Sunwing Airlines.

  • If the cancellation is made within 24 hours of the actual booking time, then there will be no cancellation fees.
  • If the cancellation is made 21 days or more prior to scheduled departure, then 250 USD will be charged as cancellation fees.
  • If the flight is canceled 20 or fewer days before departure, then the total ticket amount will be charged as cancellation fees.

How to cancel a Sunwing flight and request a refund? 

There are two ways to cancel a Sunwing Airlines flight: online through the website, at the airport, or via phone call at Sunwing Airlines. The flight cancellation (reservation and other assistance) number at Sunwing is 1-877-786-9464. Follow these steps to cancel your flight:

  • Dial the number mentioned above.
  • Provide your reservation number and the passenger's last name.
  • Ask the agent to cancel your flight reservation.
  • Check the cancellation fees associated with your booking.
  • And confirm to cancel the reservation.
  • Request for a refund and follow the steps required for the same.
  • After 7-10 business days, you will receive the refund.


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