How to request refund from Cathay Pacific Airlines

Get Assistance For "How to request refund from Cathay Pacific Airlines"

Learn about the details of the Cathay Pacific refund. 

Cathay Pacific is a Hong Kong International Airport and Kai Tak Airport headquartered airline. The airline flies to over 200 destinations, and for the reservation that you hold with them, if you undergo the cancellation process for any reason, then you shall be entitled to get a refund from the airline. Go through the information below for the help you are looking for from the airline.

Can I get a full refund from Cathay Pacific?

Yes, for booking cancellation, a refund can be availed from Cathay Pacific if the booking allows you for the same. You can go through the rules and regulations of the fare rules so that you can easily avail of the refund for the reservation you hold. 

Cathay Pacific Refund Policy

For the booking cancellation, you can avail a refund. To seek help for a refund from the airline, you can go through the policies and then cancel so that you will be availed of a refund. You can get to learn about the refund by going through the guidelines given below:

  • For a reservation that has been made seven or more days before the departure, a refund upon canceling the same can be easily accessed, and the refund will be the complete booking amount.
  • The booking from the airline shall be easily availed to get the refund for the booking you have, which is booked in the business or elite class.Irrespective of the fare rules, you can get a refund from the airline when you cancel the same at least 3 to 4 hours before the departure time.
  • If Cathay Pacific delays the flight you have booked or gets canceled, you can get a refund from the airline or ask the same to rebook another ticket without any extra cost.
  • If the booking cancellation is due to any medical emergency or death of a close relative, you can get a refund from the airline by providing a valid reason. 

How can I cancel my flight with Cathay Pacific Airlines?

If you need to cancel your flight with Cathay Pacific, you can generally do so through the same online booking management process outlined above. Alternatively, you can contact Cathay Pacific's customer service by phone or through their official website's contact page. Be prepared to provide your booking details and reasons for cancellation.

How long does a Cathay Pacific refund take?

The refund from Cathay Pacific Airline shall get credited to your account within the least possible time. You can go through for help with a refund within the time mentioned below.

  • If the payment has been made online or with card, you can get the refund within 7 to 10 business days.
  • If the ticket payment has been made through cheques or cash, the refund shall take 15 to 20 business days for the amount to get credited into your bank account.  

How to get a refund from Cathay Pacific?

To get a refund from the airline, besides going through the long online process, you can also opt for the refund request process through the call process. You can dial their number and avail of the help they provide. You can contact the airline through the call process, for which you shall require the contact number. Follow the given procedure that shall guide you through the same.

  • Visit the Cathay Pacific Website: Start by visiting the official Cathay Pacific website (
  • Log In to Your Account: If you have an account, log in to access your booking. If not, enter your booking reference and last name for assistance.
  • Access Your Booking: Go to the "Manage Booking" or "My Trips" section once logged in. Please provide your booking reference and last name to view your booking information.
  • Initiate the Refund Process: Initiate the process to cancel your desired flight and request a refund through the on-screen prompts.
  • Provide Required Information: Cathay Pacific may ask for information such as your contact details, reason for cancellation, and payment method for the refund. Fill in these details accurately.
  • Review Terms and Conditions: Carefully read and agree to the terms and conditions associated with your cancellation and refund request.
  • Submit Your Request: After providing all necessary information, click "Submit" to send your refund request to Cathay Pacific.

Is Cathay Pacific’s ticket refundable?

Yes, Cathay Pacific’s ticket you hold is refundable, and you can get a refund from them. For this, you must place a refund request through the given methods from the airline. 

Online- Very easily and accessible, you can place a refund request with the airline. You can visit the said airlines’ official website and then continue to the end with the steps as follows:

  • Land on Cathay Pacific’s official webpage,
  • Salvage the reservation with the help of the reservation number and the last name of the passenger for which the booking has been made.
  • On the booking option, from the right side of the page, tap on the menu icon list and choose the refund option from the same.
  • Then, fill out the Cathay Pacific refund form and submit it. Provide all the details required and choose to proceed.
  • Once done, you shall receive an email with a ticket number for a refund to the registered email address from the airline. 

Offline- Rather than following the online process, you can also request a refund through the call process. You can contact the airline for help with the refund you place before the airline. 

Cathay Pacific Cancellation Policy.

For any cancellation to be made, the most basic need is to learn about the policies and guidelines. The terms and conditions applicable for the refund before the cancellation are as follows:

  • For a booking that has been done for seven or more days, you can go through to cancel the booking without any penalty.
  • Cancellation due to any unavoidable circumstance can be done without any penalty from the airline.
  • The ticket booked through the business or an elite class, you can go through the cancellation at any time before 3 to 4 hours of the booking. 

How much is the cancellation fee for Cathay Pacific?

A cancellation on Cathay Pacific shall charge you a penalty if the same is devoid of the related charges. The cancellation fees you are required to pay are as follows:

  • The booking of Cathay Pacific is a business or elite class booking, and the same is done with a cancellation-free policy then you will not have to pay a penalty for the same.
  • If the booking is not saved and the booking is a basic economy reservation, a penalty starting from $100 shall be applicable to the booking. The cancellation fee shall be applicable depending on the fare rules while making the booking. 

How much does it cost to cancel a Cathay Pacific flight?

The cost of canceling a Cathay Pacific flight varies based on multiple factors, including your ticket type, fare rules, and the timing of your cancellation. Generally, non-refundable tickets may not provide a full refund, and you might be subject to cancellation fees. Refundable tickets may allow you to cancel without significant penalties. Reviewing your ticket's terms and conditions to understand the potential costs is essential. The cancellation charges usually depend upon various factors, including the time of cancellation, distance covered by the flight, and the flight call in which you have made the booking. 

Bottom Line

In conclusion, Cathay Pacific provides options for canceling flights and obtaining refunds, but the details depend on your ticket type and circumstances. Always review the terms and conditions associated with your ticket and contact Cathay Pacific's customer service for personalized assistance with your cancellation and refund request.


Yes, within 24 hours of the flight reservation, you can choose to cancel the booking you hold with Cathay Pacific. There shall be no cancellation penalty charged to you for the cancellation. This is the risk-free time when you can easily cancel the booking you hold. 

If you cancel the booking after agreeing to the free cancellation of Cathay Pacific, you can get a complete refund from the airline. Thus, before canceling the booking, you must read the policies given, and you can easily contact the airline for help also for a complete refund from the airline. 

Cathay Pacific charges $150 as a penalty fee for the flight cancellation. You will have to pay the cancellation fee to cancel the booking and get the help you are looking to get from the airline. 

Cathay Pacific offers various ticket types, some of which are refundable while others are non-refundable. Refundability depends on the fare class and the specific terms and conditions associated with your ticket. Check your booking details or contact Cathay Pacific's customer service to find out if your ticket is refundable.


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