How Do I Cancel My Flight on Vistara

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How Do I Cancel My Flight on Vistara

Vistara understands the passengers' plight when a booked ticket needs to be canceled for inevitable reasons. Therefore Vistara has articulated a precise cancellation procedure to make it easy. For cancellation, try the following ways:

Through manage my booking: when you are confirmed that the Trip with Vistara needs to be canceled, Vistara recommends an online method to cancel the Vistara tickets. Try the steps explained below for cancellation:

  • Reach
  • Click on manage my booking
  • Enter the PNR number and last name
  • All the booking details will appear on the screen
  • Select cancellation from the drop-down list
  • Pay the cancellation charges, if required
  • Get confirmation on the canceled tickets.

Through phone: You can call Vistara customer service and request for the cancellation of tickets. Give the booking details to the customer service person and pay the charges for cancellation, if payable, and get the tickets canceled. The Vistara representative will cancel the tickets and simultaneously give you confirmation. You will also receive the cancellation information on your email id.

At airport: If you have reached the airport, but for a particular reason, you cannot fly on the scheduled Vistara flight, you can go to any Vistara counter at the airport and get your ticket canceled. 

Can I cancel a Vistara flight within 24 hours?

Yes, you may cancel a Vistara flight conveniently following the cancellation procedure within 24 hours of booking the tickets. No extra cost will be levied for ticket cancellation within 24 hours of booking Vistara.

Vistara flight cancellation policy

  • Only the tickets booked from the official website of Vistara or through the airline's mobile app can be canceled.
  • No complimentary tickets can be canceled.
  • No cancellation of tickets can be made for Economy Lite fares.
  • The cancellation fee will not be charged if the ticket is canceled within 24 hours of reservation.
  • A cancellation fee will be payable if the ticket is canceled after 24 hours of reservation.
  • The tickets must be canceled seven days before the scheduled flight departure.
  • If you are a member of club Vistara, you can cancel the tickets without any charges.
  • No cancellation fee will be charged if the ticket is canceled for Vistara’s delayed or canceled flight or for airline fault.
  • Cancellation fee is applicable per passenger per transaction.
  • All cancellations will be subject to Vistara’s terms and conditions. 

Vistara flight Cancellation 24 hours Policy

  • You can easily cancel tickets on a Vistara flight after booking before 24 hours expires without paying any cancellation fees.
  • The ticket must have been booked 7 days before the scheduled flight’s departure.

What is the cancellation fee for Vistara ticket?

If you cancel the ticket after 24 hours of reservation, cancellation charges will apply and will be payable by you to confirm the cancellation. The cancellation charges will differ according to the class and destination of your ticket.

  • For Economy: USD 100
  • For Economy standard: USD 75
  • For Economy Flexi: free up to 7 days before departure and USD60 beyond that.

How do I get a refund if I cancel my Vistara flight? 

After the cancellation of Vistara flight, the refund is due. To get the refund, you can take the following measures:

Refund request form: to get a refund from Vistara after canceling the ticketsyou can fill out and submit a form for the refund amount due with the canceled ticket details. To find the form to file the refund request, follow the steps as given:

  • Reach
  • Click on ‘manage my booking.’
  • Retrieve your canceled ticket detail
  • A refund form option will appear
  • Fill out the form with necessary information
  • Submit the form for assessment by Vistara customer service.

Vistara customer service, after evaluating the form, will confirm your refund status and a tentative time when the refund will arrive in your account.

Refund request on call: you can call Vistara customer service and know about the claimed refund status. Refunds usually take a while to get processed. You can get information on your refund money if you have a detailed discussion with the Vistara representative to remove all the doubts. 

Through email: You can email Vistara customer service regarding the refund status and other details. After receiving the email, Vistara will revert with the appropriate information on your refund amount.

Vistara Refund Policy

  • You will receive a full refund if the Vistara ticket is canceled within 24 hours of booking and before 7 days of scheduled flight departure. 
  • If the Vistara ticket is canceled after 24 hours of booking, the cancellation fee will be charged accordingly. 
  • If the ticket is fully refundable, you will receive a full refund after the cancellation.
  • No claim for a refund can be made if the passenger comes within no show category.
  • A full refund will be made if the ticket is canceled for Vistara’s fault.
  • The refund will be made in the original payment mode.

Vistara Refund Policy Covid-19

As per the new rules laid down by Vistara for ensuring the safety of passengers:

  • You will go through a thermal screening at the airport
  • Customers must  do a web check-in or self-check-in at the airport to avoid contact
  • Customers are requested to maintain social distancing while in the queue of flight boarding.
  • Customers are requested to avoid any physical contact and not to remove the face mask.
  • customer must be carrying the Covid19 vaccination certificate to show if required
  • customers are suggested not to travel on the Vistara flight if they have cough or fever.


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