Cebu Pacific Cancellation & Refund Policy

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Achieve Essential Tips To Cancel A Flight on Cebu Pacific Airlines

Cebu Pacific Airlines serves passengers with cheap flight tickets and vacation packages and provides valuable bonus miles during booking various destinations from the Philippines. It is widely prominent in providing you check-in and manages flight booking service that you can avail on its official booking website significantly. You can access your flight information via manage booking that allows you to change and cancel your flight ticket at your required time. It can be good to go through the Cebu Pacific cancellation policy that instructs you to cancel your flight ticket and get a refund at a suitable time. To get valuable details, you need to go through the queries asked by the passenger and get success to cancel your flight ticket and receive a refund in your account at your required time. 

How Can I Cancel My Flight in Cebu Pacific?

Cebu Pacific Airlines has announced the latest news for the COVID-19 pandemic diseases that affect everyone, and due to this, the airline changes flight schedules and cancels their flight quickly. Suppose you have completed your booking in advance and wish not to travel at a determined date and time. In that case, you can explain a valid reason and ask how can I cancel my flight in Cebu Pacific and understand the basic concept to cancel your flight ticket online at any time. You can cancel your flight ticket within 24 hours before flight departure and send a refund request to get it in your account within a week effortlessly.

Go through the simple methods to cancel your flight ticket in Cebu Pacific:

  • First, open an internet browser, visit Cebu Pacific Airlines, and click on the log-in button to access your booking account.
  • Select the manage booking tab and type the invalid reservation number and last name of the passenger into the required fields.
  • Go to the fight details, select the flight you wish to cancel, and check the flight booking and cancellation timing.
  • Your cancelation should be done within 24 hours after booking or before flight departure to avoid penalty and get a refund quickly.
  • Select the cancellation tab, click on the flight cancelation, and press the confirm button to cancel your flight ticket uninterruptedly.  
  • You may get a cancellation message on your phone and wait for the refund after the cancellation at the end of the cancellation task. 

How Much is the Cebu Pacific Cancellation Fee?

When you go for the flight cancellation, you must look after the safe time for the cancelation that can be done within 24 hours and avoid a flight cancellation fee. However, if this time is covered and going to cancel your flight ticket, you have to pay the flight cancellation fee and check the refund status. If you wish to know how much Cebu Pacific cancellation fee isgo through the listed points.

  • If you have booked a refundable flight ticket in a domestic flight but will cancel within 24 hours from scheduled departure, you have to pay $100 to $400 per head.
  • When you select an international flight but cancel it, you have to pay a cancelation fee that starts from $100 to $600 per head and get a significant discount securely.
  • When you choose a flight to book from the same website where you have booked a flight ticket, you can cancel your flight ticket at $200 and get a refund within ten working days.
  • You can send a cancellation request after canceling your flight ticket, which depends on the time, can proceed to cancel your flight ticket at an affordable cost accordingly. 

Will I get a refund if I cancel my flight to Cebu Pacific?

If you are getting frustrated with a refund after the flight cancellation on Cebu Pacific Airlines, you need to be aware of specific tips to get a refund if a flight is canceled. Therefore, if you wish to omit your doubt by asking will get a refund if I cancel my flight on Cebu Pacific, you must go through the essential points provided by the customer representative.

  • When you cancel your flight ticket within 24 hours before flight departure, you can get a refund in a genuine mode without any flight cancelation charges.
  • If you have booked a flight using cash and check, you can get a refund in your account within ten to twenty working days that you can for the next available flight booking smoothly.
  • After the flight cancellation, you can get a refund if you have sent a cancellation request on the same platform and get it within seven business days. 
  • You are entitled to receive a refund if your flight is canceled by the airlines and use your refund as a voucher for the next available flight securely.  

Thus, if you have booked a flight ticket online and wish to cancel it instantly, explain the valid reason for the flight cancellation and get a refund quickly.

Can I Get a Refund From Cebu Pacific?

Yes, you can surely get a refund from Cebu Pacific. However, some criteria are to be met if you wish to get a full refund, and you cannot claim a refund from Cebu Pacific if you utilized the flight tickets or converted your flight tickets to a travel voucher.

What is the Cebu Pacific Refund Policy? 

If you wish to know the criteria under which you can get a refund from Cebu Pacific, then the following points will help you understand the Cebu pacific refund policy in a hassle-free manner;

  • If Cebu Pacific Canceled your Flight Tickets- If Cebu Pacific canceled your flight tickets, you could initiate a refund from the reservations team of Cebu Pacific. The refund will only be provided if the flight tickets were canceled due to a situation that the Cebu Pacific team could have managed. If the tickets were canceled due to an unavoidable situation, you wouldn’t be able to get a refund from Cebu Pacific.
  • 24-hour Cancelation- If you cancel your flight tickets within the first 24 hours of making the purchase and your departure is 7 days away from the date of cancelation, then you can get a full Cebu Pacific refund of the amount you paid at the time of purchasing your flight tickets.

When Can I Expect my Cebu Pacific Refund?

If you have initiated your refund request and you wonder about the Cebu pacific refund processing time, then the following will help;

  • The refund will be credited within 7-10 business working days.
  • The refund will be provided the same way you made the original payment.
  • If you paid with the help of cash, then the amount will be credited to your bank account.
  • If you do not wish to get a refund, you can contact the reservations team of Cebu Pacific and get a travel voucher.

Thus, Cebu pacific refund processing time can be understood with the help of the points listed above.

Can I Send an Email to Cebu Pacific Regarding my Refund?

If you are thinking about the Cebu pacific email address for refund, in that case, the following will help you with the same;

  • You can send an email to the support team of Cebu Pacific.
  • You can find the email address by visiting the official Cebu Pacific website.
  • Scroll to the bottom of the website.
  • Locate and click on the ‘Talk to us’ option under the ‘About’ category.
  • The following page will ask you to select the topic in which you are facing difficulties.
  • Select the topic, and it will display its official support email address.
  • You can draft an email and send it to their official support email address.
  • Ensure that you mention all the details regarding your refund request in your email.

Can I Get a Travel Voucher Instead of a Refund?

If you plan to fly with Cebu Pacific in the future, you can get in touch with the customer support team of Cebu Pacific and request a travel voucher in case of a refund. The Cebu Pacific travel voucher will be valid for one year, and you can use the voucher to book your flight tickets or make modifications to your flight tickets.

Can I Request a Cebu Pacific Refund on Call?

Suppose you are not through with the refund procedure. In that case, you can get in touch with a live Cebu Pacific support representative with the help of their phone support option and make a refund request with the help of speaking with one of their live and available representatives.


  • You can cancel the flight reservation within 24 hours of the booking to get a full refund. The total amount of the ticket can get refunded if canceled within 24 hours of purchase.
  • If you cancel the booked flight reservation after 24 hours of the booking, then some cancellation charges may get deducted depending on the fare type of the ticket.
  • Airlines may also provide flight credits instead of refunds which can be used for future travel. These credits can also be provided for non-refundable tickets.
  • If the airline cancels the flight by themselves, people can request compensation. The airline may also provide flight credits for the same.
  • Refunds are based on different fare types depending on the class and route of tickets.

Travelers can complain about their refund queries through phone numbers (6-328-702-0888), live chat, social media, and email. You can find the links to these services under the contact us section on the airline's official website. Select a keyword related to your query and wait on it for the respective executives. The executives are well-experienced and respond to your query 24 hours a day to assist you...

Once the refund request is submitted and approved, the airline takes 7-10 days to transfer the refund amount to the same payment source. One can fill out the refund form from the airline's homepage. People can request a refund after canceling their tickets. To request a refund from the airline, go through the below-mentioned steps.

  • First of all, on your mobile or laptop, get through the internet browser.
  • Now, visit the 'manage booking' section from the official website of Cebu Pacific airlines on the internet.
  • Enter your booking details like the PNR number and passenger's last name.
  • A new page will come with flight details, including departure and destination city and date and time. From the menu section, click on the cancel my ticket tab.
  • Enter the appropriate cancellation reason and click on confirm cancellation. Check the following charges, if any.
  • Once your ticket is canceled, you'll get notified through the registered email address.
  • Also, you can fill in the request refund form after cancellation present on the homepage of Cebu Pacific airline. Once your refund request is examined and approved, it'll take 7-10 days to get transferred via the same payment method.

The steps written above can surely help you request a refund of your ticket online and know about the airline's refund policy. You can also connect to customer care service regarding the refund request.

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